When using your Dental Intelligence solution and when speaking with our Customer Success Services team is important to understand how items and verbiage in di are defined for consistency. Below, you will see some important definitions with which you should become familiar.

Pre-Appointment Percentage
Active Patient
Average Production Per Visit
Trend
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Attrition
Hygiene Visit/Production
Restorative Visit/Production
Provider Completed Production
Provider Scheduled Production
Hygiene Re-appointment
New Patient Hygiene Re-appointment
Cancellation
No-Show

Pre-Appointment Percentage

The percentage of Active Patients that currently have a scheduled appointment.

Active Patient

An active patient is a patient for whom some sort of completed production has been added to their ledger in the past 18 months.

Average Production Per Visit

Is the average dollars of production of any type across all appointments. It is calculated by dividing the total Gross Production obtained from the patient's ledger by the total number of Patient Visits (appointments) obtained from the schedule over the last 6 months.

Trend

The trend is show on each metric graphically and indicate the direction the metric is trending over the past 13 period measured. Clicking on the trend will show the individual data points.

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Attrition

The number of patients that have not had any completed production in the last 18 months or who's status in the practice management system was change to "Inactive".

Hygiene Visit/Production

An appointment or completed production that is identified by the ADA procedure codes for hygiene care. (Visits include: D1110, D1120, D4341, D4342 and D4910) (Production includes: D1110, D1120, D1206, D1208, D1310, D1320, D13330, D1351, D1353, D4341, D4342, D4355, D4381, D4910, D4921, D9972 D9973, D9975)

Restorative Visit/Production

An appointment or completed production that is identified by the ADA as doctor production. (Visits include: all restorative and specialty procedure codes with the exception of D4341, D4342 and D4910) (Production includes: radio graphs, exams, restorative and specialty ADA procedure codes with the exception of D4341, D4342 and D4910)

Provider Completed Production

This is any procedure on a patients ledger that is associated with a provider's ID.

Provider Scheduled Production

This is any procedure on an appointment that is associated with a provider's ID.

Hygiene Re-appointment

Patients that completed a Hygiene Visit and were scheduled for their next hygiene visit that same day.

New Patient Hygiene Reappointment

All patients that completed production for the first time and scheduled for their next hygiene visit that same day.

Cancellation

An appointment that was broken with more than 24 hours notice

No-Show

An appointment that was broken with less than 24 hours notice

Collection Percentage

The amount of dollars actually collected in the practice divided by the gross production of the practice for a specific period of time.

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