As a front office team member, you play one of the most important roles in keeping up with the care that your patients need. This is HUGE for your practice! You help keep the providers busy, the collection's current, and the patients coming back regularly. As a result, you directly impact the amount of production that your practice sees -- more importantly, the care your patients receive.


Understanding Production:

One of the most basic principles in your dental practice is understanding where your production comes from. The production formula shows that there are only two ways to increase your practice's production - increase how many visits you have OR increase the provider's production per visit.

When you understand this, it's easy to see that as a front office team member, you can have a lot of control over how much your practice is producing! You can influence how many visits you have and what those visits include (affecting the production per visit)



We know that working in the front office comes with a lot of work - many calls, patient interactions, and keeping everything organized.

One of the best tools that you can use on Dental Intelligence is our "Follow-Up System". Follow-Ups are your "one-stop-shop" for all the reminders and calls you're trying to keep track of. It's a reminder system that you can customize specifically to what you want so you can call specific patients on the desired day.

For example, you can set these up to get reminders to call patients due for a hygiene appointment one week before they're due. You can set up other helpful reminders: past-due accounts, unscheduled treatment, past-due insurance claims, unscheduled broken appointments, etc.

Check out this video to get a quick run-through of what follow-ups are and how you can use them to save you a BUNCH of time and keep you organized!


The Morning Huddle:

Another powerful tool that Dental Intelligence provides is The Morning Huddle.

Your team may or may not have a morning huddle, but we've found that the most successful dental practices do have a morning huddle EVERY DAY. And not only do they have a morning huddle, but they make them effective.

We asked these the most successful practices what they do in their morning huddles to make sure they're effective. Then, we took their feedback and built a tool for your team to use as you go through your morning huddle.

This feature includes a quick recap of what happened yesterday, what you have going on today, who is coming in tomorrow, and then finishing with a motivational video.

Part of Dental Intelligence's morning huddle is reviewing how much value the front office team brought back into the practice - so use this time to celebrate the work that the team and you are doing! You add tremendous value to your practice.

This video explains how to access the morning huddle, the most important parts to review, and then how to use the morning huddle to improve your performance.

So that's everything for now! By understanding production and using Follow-Ups and the Morning Huddle, you can dramatically increase your performance as a front office team member.

At Dental Intelligence, we want to help you save time and make your life easier! If you need any help at all, feel free to reach out.

We look forward to seeing you improve!

Did this answer your question?