Enabling notifications helps you to stay up to date with all incoming messages from patients. To ensure that you are getting that pop-up notification, follow these instructions to enable this feature for your system.
Enabling Notifications in Google Chrome
Step by Step Instructions:
In Chrome, click the 3 dots to the right of the address bar and navigate to your Settings
In the Privacy and Security tab, click on Site Settings
In Site Settings, click on Notifications
Scroll down to the Allow list and click Add
Enter office.modento.io and click Add
For Windows users:
click the notifications icon in the bottom right corner of your desktop and make sure that Focus assist is turned Off
From your Applications, open the app called Notifications & Actions and make sure that notifications are enabled globally and also for Chrome specifically
For Macbook users:
In your System Preferences, click on Notifications & Focus
In Google Chrome, toggle on Allow Notifications
When a patient texts your practice or checks in for their appointment, you will get a pop-up notification on the lower righthand corner of your Engagement [Modento] screen.
As long as notifications are enabled and you are logged into Engagement [Modento] on your computer, you will still receive a notification through Google Chrome.