The di. Customer Community is a space that we have built for you to learn, collaborate, and gain insights into best practices. Below you will find frequently asked questions about the community and how to get set up.


How do I access the community?

Why are all my icons and the discussion feed missing from the home screen?

How do I update my profile information?

How do I change the community settings for my email notifications?

How do I manage my notifications for a topic?

How do I manage my notifications for a group?

How do I post a poll to a group?

How do I make sure all groups are showing in my groups menu?

How do I download an eBook?

How do I mark an answer to my question as a Best Answer?

How do I filter the homepage's discussion feed?

How do I leave product feedback?


FAQs

Q: How do I access the community?

1. Log in to the Dental Intelligence platform

2. Select on the ? icon located on the left sidebar

3. Select Join our Community

**The first time you enter the community, you will be prompted to login using your di. credentials.


Q: Why are all my icons and the discussion feed missing from the home screen?

After a few hours of inactivity in the community, the community will log you out. Select Log in in the top right corner to sign in and gain full access to the community again.


Q: How do I update my profile information?

1. Select your avatar in the top right corner

2. Select Profile from the drop-down

3. Select the picture to update your picture

4. Select the drop-down arrow next to New Note

5. Select Edit to update your personal information

6. Select Save to save changes

**At this time, the ability to update a username is not available.


Q: How do I change the community settings for my email notifications?

1. Select your avatar in the top right corner

2. Select Settings from the drop-down

3. Update email notifications (located at the bottom of the Settings page)

4. Select Save after completing changes


Q: How do I manage my notifications for a topic?

1. Select the envelope

2. Select the frequency you would like to receive updates


Q How do I manage my notifications for a group?

1. Select the drop-down to the right of the envelope

2. Select the frequency you would like to receive updates


Q: How do I post a poll to a group?

1. Select the group you are wanting to post to

2. Select poll to create a poll


Q: How do I make sure all groups are showing in my groups menu?

1. Select Active Groups

2. Select the push pin next to Active Groups to save this view

** If you do not pin this view, when you visit the Groups menu it will only show your recently viewed groups.


Q: How do I download an eBook?

1. Select the i on the right side of the eBook you are wanting to download

2. Next, select Download in the top right corner


Q: How do I mark an answer to my question as a Best Answer?

Select, Select As Best at the bottom of the desired response

**If you are the one who posted the original question, you are able to select the best answer to your question.


Q: How do I filter the discussion feed?

1. Select the filter icon

2. Select desired filter based on question type

** The discussion filter will be applied until you select another filter type


Q: How do I leave product feedback?

On the community home screen, off to the right of the discussion feed, there is a button labeled Feedback. Selecting this button will redirect you to another site where you can leave your product feedback for our product team to review.

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