In Dentrix you must use the "Break" appointment function in properly track cancellations and no-shows.
Dental Intel software will calculate these metrics based off the time stamp of when the appointment is “Broken” in your Dentrix database. If the appointment is “Broken” within 24 hours, that will populate the “No-Shows” metric. Any appointment “Broken” prior to 24 hours of the original appointment will populate the “Cancellations” metric.
How to properly break appointments in Dentrix:
Hint: If you remove appointments that have been broken from the Unscheduled List in Dentrix, they won't show up in the Cancellations or No Shows metrics in Dental Intelligence.