These days culture is what all successful businesses are focusing on. Think about it, who doesn't want their career to be more fulfilling and rewarding?
But what does that mean for you and for your practice? How can you make sure the employees you manage are aware of their value and importance to the organization? Every aspect of that will come from the culture that you help create in the office.
As the Office Manager of a dental practice, your team looks to you to establish a culture in the office. That can be a tall order, but we are here to help! Here are some things that can really help the culture of your practice improve.
Building an environment that people feel comfortable in is of vital importance. As we trust each other (we all know that we’re on the same team), we are conditioned to be more vulnerable. When everyone in the office is vulnerable, we are in a better position to look at the data in Dental Intel in a positive way and set actionable goals together. When this is accomplished, the whole team will feel fulfilled and engaged as they hold themselves and each other accountable to the goals that are being set. Everybody wins in an environment that fosters this level of vulnerability.
-Promoting a Team Atmosphere-
If you aren't already, it's time to think of your employees and your coworkers not as simply a group of other people you work with, but as vital members of your team. Without good teamwork in the workplace, it’s difficult to progress as a business. In fact, 86% of employees and executives state that workplace failures are a direct result of a lack of collaboration or broken communication. Working together to a common goal can tie a team together when everyone is bought in.
-Give and solicit regular feedback-
Feedback provides a great opportunity to develop skills and identify areas which need improving. Giving and receiving feedback is a powerful process but needs to be handled carefully. Here at Dental Intel, we follow the 3 to 1 Rule when it comes to a giving feedback. For each interaction you have when it comes to feedback, you give 3 positive pieces of feedback and one opportunity for improvement. When this approach is taken, the team understands their value and are able to set new goals to improve.
Our invitation to help you get started working towards a more healthy culture would be to bring your team together and discuss the status quo in a very open way - everyone should participate in this discussion and bring their valuable insights. Once all the cards are on the table and everyone’s concerns are expressed, work together to decide on 2-3 key goals.