These days successful businesses are focussing on culture. Think about it, who doesn't want their career to be more fulfilling and rewarding?
But what does that mean for you and your practice? How can you make sure the employees you manage are aware of their value and importance to the organization? Every aspect of that will come from the culture you help create in the office.
As the Office Manager of a dental practice, your team looks to you to establish a culture in the office. That can be a tall order, but we are here to help! Here are some things that can help the culture of your practice improve.
Building an environment that people feel comfortable in is of vital importance. As we trust each other (we all know that we’re on the same team), we are conditioned to be more vulnerable. When everyone in the office is vulnerable, everyone is in a better position to look at the data in Dental Intel positively and set actionable goals together. When this is the mindset, the whole team will feel fulfilled and engaged as they hold themselves and each other accountable for the goals that are set. Everybody wins in an environment that fosters this level of vulnerability.
Promoting a Team Atmosphere
It's time to think of your employees and coworkers as vital members of the team, if not already doing so. Without good teamwork in the workplace, business progress is difficult. In fact, 86% of employees and executives state that workplace failures are due to a lack of collaboration or broken communication. Working together toward a common goal and creating buy-in can tie a team together.
Give and solicit regular feedback
Feedback provides an opportunity to develop skills and identify areas that need improvement. Giving and receiving feedback is quite influential and needs to be handled carefully. Here at Dental Intel, we follow the 3-to-1 rule when giving feedback. For each interaction you have when it comes to feedback, you give three positive pieces of feedback and one opportunity for improvement. By taking this approach, the team members understand their value and can set new goals to improve.
We invite you to work towards a more healthy culture by bringing your team together and transparently discussing the status quo. Everyone should participate in this discussion and share personal insights. Once all the cards are on the table, and everyone expresses their concerns, work together to decide on two or three main goals.