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Performance Board: Hygiene Re-Appointment

Understand which data is tracked in the Hygiene Re-Appointment Metric

Grace Richards avatar
Written by Grace Richards
Updated over a week ago

Hygiene Re-Appointment measured on the Performance Board is the percentage of Hygiene Visits that have scheduled a subsequent hygiene appointment on the same day of their Hygiene Visit before leaving the dental office during the selected time range.

Note: This metric is calculated retroactively, meaning that Dental Intelligence uses historical data in order to determine the current outcomes.

Watch this short video for a walkthrough of how to use this metric:

Why is Hygiene Re-Appointment important?

By reappointing 90% or more of your patients, you will help ensure a stable and growing patient base. This provides your patients with the possibility of 2 exams per year resulting in needed treatment being diagnosed. The Hygiene department will grow at a much faster rate increasing the number of scheduled appointments without the costly and timely front desk making numerous calls to reschedule. By focusing and improving the performance of same day Reappointing, the practice will increase in overall production, collections and value. Currently the alternative method to measure the Reappointment % in the practice is through manual efforts that are time consuming and often inaccurate.

Hygiene Re-Appointment Metric

Data Review Tools

  1. Click into the trends icon to view view year over year and 90 day trends for your practice

  2. Click on the magnifying glass icon to view the details of the source data that included in that metric

  3. The information icon will give you additional information about this metric

Included Data Points

  • Hygiene Re-Appointment Percentage: The percentage of Hygiene Visits that on the same day of this Hygiene Visit have scheduled a subsequent hygiene appointment before leaving the dental office.

  • Hygiene Visits: Any appointment on the schedule with a Hygiene-specific ADA procedure code attached. This includes D1110, D1120, D4341, D4342, D4355, D4910, D4921, D4999, D6080, D4346 and D6081. If a Hygiene code is attached with no other procedure codes, it will be categorized as a Hygiene Appointment. This article explains more about settings in Eaglesoft that can categorize appointments as Hygiene

  • Re-Appointed: The number of Hygiene Visits that did scheduled a subsequent hygiene appointment before leaving the dental office, meaning same-day reappointed patients. This number does not change.

  • Unscheduled: Patients who are still unscheduled for Hygiene.

When you open Source Data, it shows all the Appointments for the same range. It can be verified by noting the list can show one patient with multiple appointments on the same day. The Re-appointed number doesn’t change since it is based on the reappointment for the same day of the visit. The Scheduled filter in source data shows if the user has any future appointments scheduled, regardless of whether they were scheduled on the same day (so this number can change).

Re-Appointment and Pre-Appointment: What's the difference?

While Re-Appointment and Pre-Appointment are similar, they measure two different scenarios:

Re-appointment captures the patients that left their appointment that day with a future appointment scheduled.

Pre-appointment captures all active patients that have a future appointment scheduled.

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