Hygiene Re-Appointment is the percentage of Hygiene Visits that have scheduled a subsequent hygiene appointment on the same day of their Hygiene Visit before leaving the dental office.
Note: This metric is calculated retroactively, meaning that Dental Intelligence uses historical data in order to determine the current outcomes.
Watch this short video for a walkthrough of how to use this metric:
Why is Hygiene Re-Appointment important?
By reappointing 90% or more of your patients, you will help ensure a stable and growing patient base. This provides your patients with the possibility of 2 exams per year resulting in needed treatment being diagnosed. The Hygiene department will grow at a much faster rate increasing the number of scheduled appointments without the costly and timely front making numerous calls to reschedule. By focusing and improving the performance of same day Reappointing, the practice will increase in overall production, collections and value. Currently the alternative method to measure the Reappointment % in the practice is through manual efforts that are time consuming and often inaccurate.
Hygiene Re-Appointment Metric
Data Review Tools
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Included Data Points
Hygiene Re-Appointment Percentage: The percentage of Hygiene Visits that on the same day of this Hygiene Visit have scheduled a subsequent hygiene appointment before leaving the dental office
Hygiene Visits: The number of patients being seen for hygiene care which are identified by Hygiene-specific ADA procedure codes including D1110, D1120, D4341, D4342, D4355, D4910, D4921, D4999, D6080, D4346 and D6081. If a Hygiene code is attached with no other procedure codes, it will be categorized as a Hygiene Appointment.
This article explains more about settings in Eaglesoft that can categorize appointments as Hygiene
Reappointed: The number of Hygiene Visits that have scheduled a subsequent hygiene appointment before leaving the dental office, meaning same-day reappointed patients
Unscheduled: Patients who are still unscheduled for Hygiene