What is this? This metric includes the following data points:
Hygiene Re-Appointment Percentage: The percentage of Hygiene Visits that on the same day of this Hygiene Visit have scheduled a subsequent hygiene appointment before leaving the dental office
Hygiene Visits: The number of patients being seen for hygiene care which are identified by Hygiene-specific ADA procedure codes including D1110, D1120, D4341, D4342, D4355, D4910, D4921, D4999, D6080, D4346 and D6081
This article explains more about settings in Eaglesoft that can categorize appointments as Hygiene
Reappointed: The number of Hygiene Visits that have scheduled a subsequent hygiene appointment before leaving the dental office, meaning same-day reappointed patients
Unscheduled: Patients who are still unscheduled for Hygiene
Click into the trends icon to view view year over year and 90 day trends for your practice
Click on the magnifying glass icon to view the details of the source data that included in that metric
The information icon will give you additional information about this metric
Why is this Important?
By reappointing 90% or more of your patients, you will help ensure a stable and growing patient base. This provides your patients with the possibility of 2 exams per year resulting in needed treatment being diagnosed. The Hygiene department will grow at a much faster rate increasing the number of scheduled appointments without the costly and timely front making numerous calls to reschedule. By focusing and improving the performance of same day Reappointing, the practice will increase in overall production, collections and value. Currently the alternative method to measure the Reappointment % in the practice is through manual efforts that are time consuming and often inaccurate.
The following resources will give you a more in-depth explanation on how to use the Performance Board: