Adding your practice's hours of operation is a critical set-up step that ensures your online scheduling availability is accurate, LiveOps® operatories remain current, and provides greater visibility to patients utilizing the Modento mobile app.
For times when your practice isn't open, you can setup an automatic response message that patients messaging your practice after hours will receive, alerting them that you aren't currently open but will be in touch soon.
Helpful Tip: While you're working in Practice Setup, be sure to double check your general practice information in the Practice Info tab. It's important that your office email and office phone number are entered and accurate.
Set Practice Hours in Dental Intelligence
Navigate to Settings by clicking the gear icon in the upper right hand corner
Click Practice Setup, then click Practice Hours
By default, any days of the week that do not have hours added are set as Closed
To add hours of operation to a day, click on the + icon to set an interval
If there are times during the day that require the office to be "closed" for lunch or breaks, set the end time of the interval and then click the + icon to add a new interval on the same day (you can add multiple time slots on the same day if necessary)
Click on the X icon to remove an interval
Set a bi-weekly schedule (every other week) for any particular day by clicking on the recurring cycle icon:
• Set a start date by clicking on the calendar field
• Click on the + icon to add the interval start/end time
• Click on the trashcan icon to remove the bi-weekly schedule
Leave a note in the Note field if you need to add any reminders or special information about practice hours on that particular day of the week
Enable After Hours Auto-Responder
Now that your practice hours have been added, it's time to setup your after-hours responder. Click the checkbox to enable the after-hours auto responder
If you would like to receive an email notification every time a patient sends an after-hours message, select the checkbox
Click the blue Save button to apply your practice hours and after-hours handling changes
If you are unable to access this Settings or make changes, you have not been granted permission in your user profile. Contact an admin team member in your practice to enable access or work with them to complete the steps outlined in the instructions above. Click here to learn how to update user permissions.
Keywords: office hours, setup, setting up, set-up, getting set up, getting started, away message