Submitting claims is part of the DI Insurance Module. Interested in adding DI Insurance to your Dental Intelligence subscription? CLICK HERE to contact a representative for help getting this module set up.
With the PMS Dental Plugin installed, you can quickly and efficiently submit claims from Dentrix directly to DI Insurance, saving you time and keeping your claims submissions organized.
Still need to install the PMS Dental Plugin plug-in? Click here to learn how!
How to Submit Claims from Dentrix
Preferred Method: Claim Sync
When you are ready to upload a batch of claims to DI Insurance, click on the PMS Dental Plugin icon on your Desktop
Select the Claims you would like to Process. These Claims are populated from your Dentrix Office Manager screen
If you make any adjustments to the Claim(s) in Dentrix, you can return to the PMS Dental Plugin, and press Refresh to see the updates reflected
Click Process. An upload progress screen should now appear
Once the Claim(s) have successfully processed, DI Insurance will automatically launch and show its Claim Management dashboard
Electronic attachments will NOT be taken out of Dentrix automatically, and should instead be attached using other attachment workflows such as via screen capture.
Medical claims are NOT eligible to be sent through DI Insurance.
Additional Claim Submission Methods
Print Capture Method
Print Capture Method
Open the Office Manager in Dentrix by clicking the brown chair icon
Select File then Printer Setup
Change the default report printer to Vyne Claims on VDP: and click OK
In the Office Manager, highlight the claims you want to send to DI Insurance
Click the printer icon (this will send your claims to the DI Insurance module)
Open your DI Insurance module and go to Claims Management to verify all necessary claims have been added
Once you have verified your insurance claims have been added to the DI Insurance module, look over the Status column to find any potential missing information and update any claims that need adjustments
Note for Dentrix users about using Vyne's Print Capture method to submit claims:
If you encounter this error when printing claims: "Activity detected from an unauthorized third-party":
Dentrix’s 9/23/25 update may have disabled Vyne services, causing claim submission errors or blank pages when printing claims. If you encounter this error and need assistance, please attempt to submit claims using the preferred Claim Sync method (explained above).
Otherwise, please contact Vyne Suport at:
Email: disupport@vynedental.com
Phone: (855) 692-8023
Manual Entry Method
Manual Entry Method
Login to DI Insurance and click on Claims in the left sidebar
On your Claims Management page, select the ellipsis icon (...) on the far right
Select Settings
Toggle the “Enable Manual Claims” switch to “On”
Select the Create Manual Claim button
Complete all necessary Claim information
Click Save and Exit to send later or Send Claim to send immediately
