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The Xplor Pay Portal (previously known as Clearent) allows you to access statements, detailed reporting, batch information, funding status, disputes, tax documents, and more.
Watch the video below to learn how to navigate the portal effectively.
Setting up your Xplor Pay account for the first time
When your Xplor Pay merchant account is approved, you will receive a welcome email from Xplor Pay with instructions to create your login credentials. Check your spam/junk folder if you don't see it within 24 hours of your enrollment being confirmed.
If you did not receive the welcome email or your account setup window has expired:
Contact Dental Intelligence support and request that the Xplor Pay welcome email be resent
Once received, follow the link in the email to set your password. The link expires after 72 hours
After setting your password, access the portal at my.xplorpay.net using your email address and new password
Login to the Xplor Pay Portal
To access the Xplor Pay Portal:
Log in to Dental Intelligence
Navigate to Settings > Practice Setup > Payments
Click the link under Xplor Pay Merchant Home (https://my.xplorpay.net)
Log in to the Xplor Pay portal with your account username and password
Resetting your Xplor Pay account password
If you've forgotten your password or are locked out of the portal:
Go to my.xplorpay.net
Click Forgot Password on the login screen
Enter the email address associated with your merchant account
Follow the reset link sent to your email. If you don't receive it within a few minutes, check your spam folder
If the reset email never arrives, contact Xplor Pay directly at 855-558-3414 — they manage account credentials and can manually trigger a password reset.
Note: Dental Intelligence support cannot reset your Xplor Pay portal password — this must be handled through Xplor Pay directly or via the self-serve reset flow above.
Overview of the Home Screen
After logging in, you'll see:
Sales Chart: Overview of current sales.
Key Metrics: Last deposit amount, yesterday's total sales, year-to-date volume, and PCI compliance status.
PCI Compliance Reminder: All merchants must complete the PCI compliance questionnaire. No scanning is required. Refer to this step-by-step article for guidance.
Viewing Batch Transactions
To view batch transactions:
Navigate to the Batches section
You’ll see closed batches for the current month, including their status
Click See Transactions to view details related to a batch
Batch processing occurs at midnight local time, with deposits reaching your bank within 2-4 business days
Export batches to Excel if needed
Note: Xplor Pay does not display patient names. Transactions show only the last four digits of the card, card type, amount, and status (e.g., settled or failed). For patient-specific reporting, use the Transactions tab in Dental Intelligence.
Understanding Funding (Deposits)
The Funding section tracks deposit statuses.
Filters are available by month
Click on a deposit to see included transactions
Export deposit data if needed
Xplor Pay Virtual Terminal
While the Xplor Pay Portal does offer its own Virtual Terminal, in order to avoid discrepancies and writeback errors, always use Dental Intelligence for processing payments.
Warning: Payments, refunds, and voids processed in the Xplor Pay Portal will NOT sync with Dental Intelligence or your Practice Management System. Use this only for emergencies.
If you must use the Xplor Pay Virtual Terminal in the event of an Dental Intelligence outage or otherwise:
Click Take a Payment
Enter card details (number, expiration, CVV, ZIP code, and amount)
Click Run Transaction
Handling Disputes and Chargebacks
If a dispute arises:
Xplor Pay will notify you via mail and email.
Login to the Xplor Pay Portal to locate and respond to disputes.
Chargebacks are tracked similarly, showing their status throughout the process.
Accessing Statements and Tax Forms in the Xplor Pay Portal
Xplor Pay Statements
Generated on the 7th of each month.
Include transaction totals by card type (Visa, Mastercard, etc.), deposit history, and processing fees.
PCI non-compliance fees appear if the PCI questionnaire is incomplete.
Adjustments and disputes are also detailed.
Download statements from the Statements tab.
If you encounter issues locating your statements, you can contact Xplor Pay support directly at 855-558-3414 for assistance.
Tax Documents
Includes 1099-K forms and activity summaries.
Available end of January to early February for the previous year.
Updating Banking Information
Admins can update banking details by submitting:
A bank letter or voided check.
The update option is available in the Banking Information section.
Need Help?
For questions or assistance, contact Dental Intelligence support.
For issues specific to Clearent, call 866-435-0666 or email customersupport@clearent.com.
For Xplor Pay-specific issues, call 855-558-3414.