If you have surcharging enabled in Engagement Payments, you'll need to complete the Empower Program Attestation Certification twice a year.
You are responsible for recertification of attestation twice a year or as requested. Failure to do so will result in a monthly Non-Recertification Fee of $49.95.
Please refer to the Xplor Pay Empower Program attestation website for detailed requirements and the attestation process.
To avoid the Non-Recertification Fee, it is crucial that you sign and understand how to stay compliant with the Xplor Pay Empower Pricing Program. Compliance is not only a requirement but also ensures a smooth and uninterrupted experience for your practice.
To certify attestation in the Xplor Pay Portal, follow the steps below:
Login to the Xplor Pay Portal
If certification action is required, you'll see an Action Due or Action Past Due Certification tile on the portal homepage (if your certification has lapsed). Click on the arrow in the lower right corner to launch the attestation
In the Empower Pricing Program window, select the checkbox to consent to providing your electronic signature. Then, click Continue
Next, follow the prompts in the attestation to apply your signature and fill out any required fields. Click Finish when done to submit
Once the attestation has been submitted, please allow 24 hours for the attestation status to be updated. Once 24 hours has passed, check that the Certification homepage tile in the Xplor Pay Portal shows as Up to Date. Click on the arrow in the lower right corner to show when the attestation was last signed and the current status
