If you utilize Mango Voice as your VoIP provider, take advantage of the Dental Intelligence functionality available with this direct integration. Learn more about how to enable the Mango Voice integration here.
Note: The Engagement Module must be included in your Dental Intelligence subscription in order to utilize the Mango Voice integration.
The Dental Intelligence + Mango Voice integration brings your entire phone workflow directly into your patient record. No more jumping between systems, no more lost call notes, and no more missed voicemails buried in a separate phone portal. With this integration enabled, your team can call patients with a single click, automatically capture AI-generated call summaries and sentiment analysis in the patient's communication history, and receive voicemail notifications right inside the Personal Assistant inbox.
What's included in this integration:
✓ Click-to-call directly from the Patient Card
✓ Automatic call summaries with sentiment analysis
✓ Voicemail and missed call notifications in the Personal Assistant inbox
✓ A complete, unified communication history for every patient
Key Features of the Mango Integration
Click-to-Call from the Patient Card
Initiate outbound calls directly from a patient's record in Dental Intelligence — no app switching, no dialing by hand.
When you need to reach a patient about an appointment, a treatment plan, or a follow up, simply open their Patient Card and click the Call button. Mango Voice handles the rest, connecting the call while keeping the patient's full record visible on screen so your team always has the context they need.
How it works
In Dental Intelligence, open the patient card by clicking on a patient's name
Click on the phone icon next to the patient's phone number
The call will automatically connect through Mango Voice. The patient card stays open so you can reference patient stats and notes during the call
Why it matters
Eliminates the need to switch between Dental Intelligence and Mango Voice to place a call
Keeps patient context front and center during every conversation
Speeds up outreach during busy clinic days — one click instead of several steps
Review Call Logs from the Patient Card
Every call your team makes is automatically documented in the patient's communication history — no manual note-taking required.
After each call ends, an AI-powered summary is generated and sentiment analysis is automatically added to the patient card in Dental Intelligence. Your team can instantly see what was discussed, how the patient felt during the conversation, and what tasks may be needed — all without touching a keyboard.
What gets captured automatically
Call summary — a concise, AI-generated overview of what was discussed
Sentiment analysis — indicates whether the patient's tone was positive, neutral, or tense during the call
Call duration and timestamp
Voice log
Answered calls and voicemails are automatically summarized and enriched with sentiment analysis. They appear directly in the patient card Voice section inside Dental Intelligence, so your team can review them in full context — without logging into Mango Voice.
Why it matters
Eliminates manual call documentation — the entire process from call end to call summary entry is automatic
Sentiment analysis helps your team prioritize tasks and understand patient concerns at a glance
Creates a permanent, searchable communication record for compliance and care continuity
Gives your entire team one shared view of every patient interaction — calls, texts, emails, and forms
Voicemail Notifications in the Personal Assistance Inbox
Your team shouldn't have to check a separate phone system to know when patients have left messages. Now they don't.
Voicemail notifications surface directly in the Personal Assistant inbox — the same place your front desk already manages incoming texts, emails, and patient forms. Click on any Voice notification to review the call transcript without ever leaving Dental Intelligence.
Why it matters
Your front desk stays in one system instead of toggling between Dental Intelligence and the Mango Voice portal
No voicemail falls through the cracks
Voicemail transcripts give your team the full picture before they call back
Clicking through each notification from the Personal Assistant inbox keeps following up with patients fast and contextual
Getting Started
This integration is available to Dental Intelligence practices that also use Mango Voice. Setup connects the two platforms securely via API, with no manual configuration required on a per-patient basis.
Requirements to utilize this integration:
✓ An active Dental Intelligence account
✓ An active Mango Voice account
✓ Integration enabled by DI Support