Do you have patients who are chronically late no matter how many reminders you send? Dental Intelligence has you covered! By creating a custom appointment buffer code and attaching it to a patient's appointment, our automated communications will notify them of an earlier start time — keeping your schedule full without blocking extra time.

Appointment buffers are triggered by the Reason/Procedure field in Dental Intelligence. The Reason/Procedure value mirrors the ADA code pulled directly from Denticon, so it’s important that the procedure codes in Denticon are set up correctly for buffers to activate as expected.

When an appointment is scheduled, the system reads the Reason/Procedure code assigned to it. For a buffer to trigger correctly:

If your office already has appointment buffer codes in Denticon and would prefer to update the MOD code configuration to match what you currently have — rather than adding new codes — you can reach out to our support team to make that change.

DI Support can manually update the Dental Intelligence configuration to align your appointment buffers with the procedure codes already in Denticon.

To request a configuration update, contact our Support team and provide the procedure codes you’re using in Denticon. We’ll update your Dental Intelligence code configuration to match.