Dental Intelligence

Get answers to questions about automated communication functions in Dental Intelligence

Automated Communication FAQs

Follow along on a typical patient journey and all of the Dental Intelligence TouchPoints along the way

Patient Timeline: From Invite to Check Out

Learn how to customize the verbiage of your automated messages

Customizing Verbiage

Erika Gardner

Rade Obradovic

Emily Allred

TouchPoints™ Automation

Learn how hygiene appointments are identified in Dental Intelligence according to your practice management software

How are Hygiene Appointments Categorized?

Configure and activate your automated appointment messages in Dental Intelligence

Appointment TouchPoints™

Learn how confirmations in Dental Intelligence work with your practice management software to automate appointment communication and save time

Appointment Confirmation Request TouchPoints™

Learn how to enable automated check-in requests in Dental Intelligence

Virtual Check-In Requests

Get answers to questions about sending online review requests to patients and collecting reviews for your practice

Review Request FAQs

Understand how manual and automatic review requests are sent through Dental Intelligence

Online Review Request TouchPoint™

Learn how to set up automated post-op instructions and enable the Post-Op Instructions TouchPoint

Automatically Send Post-Op Instructions to Patients After Their Appointment

Learn how to enable automated recall reminders with Online Scheduling

Hygiene Recall TouchPoint™

Appointment Cancellation TouchPoints

Set up the Outstanding Treatment TouchPoint to contact patients with current outstanding treatment and get them on your schedule

Automated Outstanding Treatment Scheduling Reminders

Scheduling TouchPoints™

Learn how to set up automated birthday messages that can be sent automatically to patients in

Birthday TouchPoint™

Learn how to contact patients you haven't seen in a while and find out if they're still interested in being a patient at your practice

Patient Reactivation TouchPoint™

Other TouchPoints™

Terms of Service

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Monthly Product Update

DI System Status

Find answers and get help from Intercom Support and Community Experts

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