Dental Intelligence separates out negative patient balances (or patient credit balances) from the total AR. When a patient has a negative account balance, Dental Intelligence will separate them from your AR metrics and reports.
Since these patients have credit at the office (i.e. the office owes them services or money) their balances do not qualify as AR, as you are not able to collect on them.
All metrics related to AR in Dental Intelligence will automatically factor out patient credit balances, instead, to see patient credit balances you will have to run the Patient Credit Balances report in the Collections Board.
In the left side menu of Analytics, click on the Collections Board
In the AR Aging metric, click on the magnifying glass icon
Once the report opens, click on the Patient Credit Balances tab
The report will show you the names of all guarantors who have a negative account balance, as well as the aging of their balance, their corresponding phone numbers (home, mobile, and work), as well as their insurance balance.
Click on the Export button in the top right corner of the report to export the list as .csv file with the "Export Excel" button.
