Engagement: Voicemail Drops

This article will discuss how to set up and send Engagement [Modento] Voicemail Drops.

Grace Richards avatar
Written by Grace Richards
Updated over a week ago

Voicemail drops are the quickest and easiest way to provide urgent information and personal messages to patients in the form of a Voicemail! To learn how to create and send Voicemail Drops, watch the following short video:

Purchasing Voicemail Drop Credits

Step By Step Instructions

Voicemail Drop credits are required in order to use this feature. Each voicemail sent will require one credit. If voicemails are not delivered or if the patients voicemail box is full, you will not be charged for that credit. To learn how to purchase voicemail drops, follow these step-by-step instructions:

  1. Access Settings by clicking the gear icon in the upper right hand corner

  2. Select the Billing tab

  3. Select your desired Voicemail Drop credit package. You can purchase them in bundles of 250, 500, and 1000 credits.

  4. If needed, you can also update the credit card information on this page.

πŸ’₯ To track the number of credits you have, access your Settings, then Services, and Quota Usage. πŸ’₯

Creating Voicemail Drops

Step by Step Instructions

  1. Go to Settings by clicking the gear icon in the upper right hand corner

  2. Select Practice SetUp and go to Voicemail Drops

  3. Voicemail message must be pre-recorded then imported into the Voicemail drop section by selecting Choose File

    1. You can record these using the Voice Memo app (Apple) or Voice Recorder app (Android) on your mobile device or computer

  4. Name your recording in the Sound Name field

  5. Select Add New Sound button to save audio to your Voicemail Drop library

  6. To listen, download or even delete an existing Voicemail Drop recording, click the name of the audio

Sending Voicemail Drops

Step by Step Instructions

Now that the audio has been added, you can send this in bulk or to individual patients using the Patients feature:

  1. Go to the Patients tab

  2. Access a list of patients then select patients to send a voicemail drop

  3. Click Bulk Actions

  4. Select Send a Voicemail

  5. Click an existing Voicemail File or add a new audio by selecting Choose File

  6. Choose when the Voicemail will be sent by selecting Send Now or Send at Specific Time

    1. If sending at a specific time, enter the Date and Time

Click Send

Need ideas?

Refer to our Engagement [Modento] - Voicemail Drop Sample Scripts article to see our recommended Voicemail Drop audios:

Keywords: setup, setting up, set-up, getting set up, getting started

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