Dental Intelligence

A comprehensive guide to effective communication strategies and best practices when it comes to email vs. text messaging

Choosing the Right Messaging Delivery Channel

Learn more about common errors triggered by direct text/SMS messages to patients from Dental Intelligence

Common Text Message Error Codes and How to Resolve Them

Get answers to questions about creating and sending templates, messaging patients, and staying on top of comm logs

Manual Communication FAQs

Patient Messaging

Learn how to customize and create Dental Intelligence message and social media templates

Direct Message and Social Media Templates

Learn how to set up a message template and create a list of pre-med patients that you can contact in bulk

How to Send Pre-Med Reminders

Learn more about patient messaging and best practices for communicating HIPAA-related information

Are emails and text messages sent to patients from Dental Intelligence HIPAA-compliant?

Create and Send Message Templates

Learn more about how to use Patient Chat in Dental Intelligence

Patient Chat

Learn how to set up and send Dental Intelligence Voicemail Drops

Voicemail Drops

Learn how to opt a patient out of receiving texts, emails, and review requests by updating their communication settings

Opt a Patient Out of Receiving Text Messages & Emails

Learn how to update communication preferences for a patient who has opted out of receiving text messages

Resubscribe a Patient that Opted Out of Text Messages

Opt Patients In/Out of Messaging

Understand how communications in Dental Intelligence will function if you choose to port your practice phone number for texting purposes

Porting Your Phone Number

Dental Intelligence ensures that your practice's assigned toll-free SMS phone number is in compliance

What to Know About A2P 10DLC

Get answers to questions about porting your phone number and what we'll need to submit your A2P 10DLC request

A2P 10DLC Text Messaging FAQs

10DLC-Compliant Terms and Conditions Sample

10DLC-Compliant Privacy Policy Sample

Why You Need a New LOA When Your 10DLC Number is Hosted Away

Updated Toll-Free Verification Requirements (Effective February 17, 2026)

Learn what steps we'll need to take to resolve an EIN error so that you can begin using your toll-free number in Dental Intelligence

Why We Need Your EIN Documentation for Toll-Free Number Verification

Phone Number Porting

Terms of Service

Security

Privacy Policy

DI System Status

Monthly Product Update

Go to Analytics-Only Knowledge Base

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/zu4cb9bz/705618/95dbaaf2610725b2d2bac1d7c66f/3c27072dfe7bb2fb378dd788b4f65f43.png)