Dental Intelligence

Learn about all of the messaging features and tools available in Engagement and get started communicating with patients

Engagement: Patient Messaging Overview

A comprehensive guide to effective communication strategies and best practices when it comes to email vs. text messaging

Engagement: Choosing the Right Delivery Channel

Learn more about common errors triggered by direct text/SMS messages to patients from Engagement

Engagement: Common Text Message Error Codes and How to Resolve Them

Get answers to questions about creating and sending templates, messaging patients, and staying on top of comm logs

Engagement: Manual Communication FAQs

Erika Gardner

Emily Allred

Grace Richards

Patient Messaging

Learn how to send messages to multiple patients at once using the Engagement Bulk Action tool

Engagement: Send Messages to Patients in Bulk

Learn how to send and schedule direct messages, voicemail drops, and emails

Engagement: How to Send and Schedule Messages

Learn more about patient messaging and best practices for communicating HIPAA-related information

Engagement: Are emails and text messages sent to patients HIPAA-compliant?

Learn more about creating and sending direct text messages to patients within Engagement

Engagement: Create, Send, and Track Direct Messages

Sending Messages

Learn more about how to use Engagement [Modento] Patient Chat

Engagement: Patient Chat

Learn how to mark a message as read or unread in Patient Chat

Engagement: Mark Patient Message as Read/Unread

Patient Chat

This article will discuss how to set up and send Engagement [Modento] Voicemail Drops.

Engagement: Voicemail Drops

This article will include recommended scripts for Voicemail Drops.

Engagement: Voicemail Drop Sample Scripts

Voicemail Drops

Learn how to opt a patient out of receiving texts, emails, reminders, and review requests by updating their communication settings

Engagement: Opt a Patient Out of Receiving Messages or Reminders

Learn how to update communication preferences for a patient who has opted out of receiving text messages

Engagement: Resubscribe a Patient that Opted Out of Text Messages

Opt Patients In/Out of Messaging

Understand how communications in Engagement will function if you choose to port your practice phone number for texting purposes

Engagement: Porting Your Phone Number

Dental Intelligence ensures that your practice's assigned toll-free SMS phone number is in compliance

Engagement: What to Know About A2P 10DLC

Phone Number Porting

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