Dental Intelligence

Learn about all of the messaging features and tools available in Engagement and get started communicating with patients

Engagement: Patient Messaging Overview

A comprehensive guide to effective communication strategies and best practices when it comes to email vs. text messaging

Engagement: Choosing the Right Delivery Channel

Learn more about common errors triggered by direct text/SMS messages to patients from Engagement

Engagement: Common Text Message Error Codes and How to Resolve Them

Get answers to questions about creating and sending templates, messaging patients, and staying on top of comm logs

Engagement: Manual Communication FAQs

Erika Gardner

Emily Allred

Patient Messaging

Learn how to customize and create Engagement text message templates

Engagement: Direct Message Templates

Learn more about the available message template options, customizations, and sending Templates in Engagement

Engagement: Templates Overview

Learn how to send Engagement Message Templates in bulk and to individual patients

Engagement: Sending Templates

Learn how to access and edit social media post templates that can be used on any social media platform

Engagement: Social Media Templates

Message Templates

Learn how to send messages to multiple patients at once using the Engagement Bulk Action tool

Engagement: Send Messages to Patients in Bulk

Learn how to send and schedule direct messages, voicemail drops, and emails

Engagement: How to Send and Schedule Messages

Learn more about patient messaging and best practices for communicating HIPAA-related information

Engagement: Are emails and text messages sent to patients HIPAA-compliant?

Learn more about creating and sending direct text messages to patients within Engagement

Engagement: Create, Send, and Track Direct Messages

Learn how to set up a message template and create a list of pre-med patients that you can contact in bulk

Engagement: How to Send Pre-Med Reminders

Sending Messages

Learn more about how to use Engagement Patient Chat

Engagement: Patient Chat

Learn how to mark a message as read or unread in Patient Chat

Engagement: Mark Patient Message as Read/Unread

Patient Chat

Learn how to set up and send Engagement Voicemail Drops

Engagement: Voicemail Drops

Check out some recommended scripts that you can use for Voicemail Drops in Engagement

Engagement: Voicemail Drop Sample Scripts

Voicemail Drops

Learn how to opt a patient out of receiving texts, emails, and review requests by updating their communication settings

Engagement: Opt a Patient Out of Receiving Text Messages & Emails

Learn how to update communication preferences for a patient who has opted out of receiving text messages

Engagement: Resubscribe a Patient that Opted Out of Text Messages

Opt Patients In/Out of Messaging

Understand how communications in Engagement will function if you choose to port your practice phone number for texting purposes

Engagement: Porting Your Phone Number

Dental Intelligence ensures that your practice's assigned toll-free SMS phone number is in compliance

Engagement: What to Know About A2P 10DLC

Get answers to questions about porting your phone number and what we'll need to submit your A2P 10DLC request

A2P 10DLC Text Messaging FAQs

Engagement: 10DLC-Compliant Terms and Conditions Sample

Engagement: 10DLC-Compliant Privacy Policy Sample

Phone Number Porting

Create a custom design with text, images, and links

Terms of Service

Security

Privacy Policy

Live & On-Demand Webinars

Monthly Product Update

DI System Status

Find answers and get help from Intercom Support and Community Experts

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