Dental Intelligence

A comprehensive guide to effective communication strategies and best practices when it comes to email vs. text messaging

Choosing the Right Messaging Delivery Channel

Learn more about common errors triggered by direct text/SMS messages to patients from Dental Intelligence

Common Text Message Error Codes and How to Resolve Them

Get answers to questions about creating and sending templates, messaging patients, and staying on top of comm logs

Manual Communication FAQs

Erika Gardner

Patient Messaging

Learn how to customize and create Dental Intelligence message and social media templates

Direct Message and Social Media Templates

Learn how to set up a message template and create a list of pre-med patients that you can contact in bulk

How to Send Pre-Med Reminders

Learn more about patient messaging and best practices for communicating HIPAA-related information

Are emails and text messages sent to patients from Dental Intelligence HIPAA-compliant?

Create and Send Message Templates

Learn more about how to use Patient Chat in Dental Intelligence

Patient Chat

Learn how to set up and send Dental Intelligence Voicemail Drops

Voicemail Drops

Learn how to opt a patient out of receiving texts, emails, and review requests by updating their communication settings

Opt a Patient Out of Receiving Text Messages & Emails

Learn how to update communication preferences for a patient who has opted out of receiving text messages

Resubscribe a Patient that Opted Out of Text Messages

Opt Patients In/Out of Messaging

Understand how communications in Dental Intelligence will function if you choose to port your practice phone number for texting purposes

Porting Your Phone Number

Dental Intelligence ensures that your practice's assigned toll-free SMS phone number is in compliance

What to Know About A2P 10DLC

Get answers to questions about porting your phone number and what we'll need to submit your A2P 10DLC request

A2P 10DLC Text Messaging FAQs

10DLC-Compliant Terms and Conditions Sample

10DLC-Compliant Privacy Policy Sample

Phone Number Porting

Terms of Service

Security

Privacy Policy

On-Demand Webinars

Monthly Product Update

DI System Status

Find answers and get help from Intercom Support and Community Experts

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