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Resubscribe a Patient that Opted Out of Text Messages

Learn how to update communication preferences for a patient who has opted out of receiving text messages

Erika Gardner avatar
Written by Erika Gardner
Updated today

Texting patients from Dental Intelligence is part of the Engagement Module. If you're interested in learning more, CLICK HERE to request a demo!

When a patient replies 'STOP' to a text message sent through Dental Intelligence, the patient's phone company then blocks any further communication from that number and effectively unsubscribes the patient from receiving messages from Dental Intelligence.

In order to reverse this, the patient will need to reply to the number again with 'UNSTOP'. This will unblock your Dental Intelligence texting number. Once that has been accomplished, the patient's communication settings in Dental Intelligence will need to be updated.

Opt Patients Back In to Receive Text Messages

  1. Have the patient reply with UNSTOP or Unstop via text message to the Dental Intelligence message they received

  2. Next, click on the patient name to open the patient card in Dental Intelligence

  3. Click on the Settings gear in the patient card

  4. Click on Communication preferences

  5. Deselect the Text messages opt-out option

  6. Click Save to apply your changes

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