Getting your toll-free number verified is an important step in setting up your account. To help ensure a smooth, first-time approval, please review the requirements and best practices below before your verification is submitted.
What You'll Need
1. Website Requirements
A website is a federal requirement and must meet the following criteria:
Must begin with HTTPS (not HTTP). The "s" is required — submissions with an HTTP URL will be automatically rejected by Bandwidth.
Must be a fully functional, live website. Sites that are blank, under construction, or show a "coming soon" page will be rejected.
Must display your physical business address
Must display your business phone number
📌 Required 9/15/26: Must include a dedicated Privacy Policy URL (must be live and directly accessible on your site; must explicitly state that consumer information is not shared with third parties for marketing purposes)
📌 Required effective 9/15/26: Must include a dedicated Terms & Conditions URL (must be live and directly accessible on your site; must include SMS disclosure with message types, frequency, data rates, opt-out instructions, and privacy policy link)
2. Branded Email Address
A branded business email address is not technically required, but it is strongly recommended to avoid delays.
We highly recommend that the person listed as the primary contact have a business branded email address (e.g., the part after the "@" reflects your practice name).
❌ Typically Rejected | ✅ Accepted |
Important: If a non-branded email is used and the submission is rejected, the TFN team must file an appeal with Bandwidth which will delay your TFN approval.
3. Required Business Information
To submit your practice's toll-free verification, you must provide your:
Employer identification number (EIN)
Business registration type
Business registration country
Business entity type
This information must match your official business records. Learn more here.
Quick Checklist for Fastest Approval
✔️ Website URL starts with HTTPS
✔️ Website is live and fully functional
✔️ Website shows your phone number and physical address
✔️ Privacy Policy URL is live, accessible, and compliant
✔️ Terms & Conditions URL is live, accessible, and includes SMS disclosure
✔️ Branded business email (strongly recommended)
✔️ Required business registration details provided (as of 2/17/2026)
Taking a few extra minutes to confirm these details can help prevent rejection and avoid delays in your TFN approval process.