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Voicemail Drops

Learn how to set up and send Dental Intelligence Voicemail Drops

Erika Gardner avatar
Written by Erika Gardner
Updated this week

Voicemail Drops are part of the Engagement Module. If you're interested in learning more, CLICK HERE to request a demo!

Voicemail Drops are the quickest and easiest way to provide urgent information and personal messages to patients in the form of a voicemail.


How to Buy Voicemail Drop Credits

Voicemail Drop credits are required in order to use this feature. Each voicemail sent will require one credit. If voicemails are not delivered or if the patients voicemail box is full, you will not be charged for that credit.

  1. Access Settings by clicking the gear icon in the upper right hand corner

  2. Click on the Voicemail Drops tab

  3. If you haven't already, add credit card and billing address information to purchase Voicemail Drop credits

  4. Then, select your desired Voicemail Drop credit package. Voicemail Drops pricing is as follows:

    $50/250 voicemail credits ($0.20 per credit)
    $90/500 voicemail credits ($0.18 per credit)
    $120/1000 voicemail credits ($0.12 per credit)

To track the number of credits you have, access your Settings, then Services, and Quota Usage.


How to Create a Voicemail Drop

  1. Go to Settings by clicking the gear icon in the upper right hand corner

  2. Click on the Voicemail Drops tab

  3. Voicemail messages must be pre-recorded and then imported by clicking Add New Sound, then Choose File

    1. You can record these using the Voice Memo app (Apple) or Voice Recorder app (Android) on your mobile device or computer

  4. Name your recording

  5. Select Add New Sound button to save audio to your Voicemail Drop library

  6. To listen, download or even delete an existing Voicemail Drop recording, click the name of the audio

Voicemail Drop Sample Scripts

Here are some scripts to refer to as you decide which voicemails will be most valuable to share with patients:

Inclement Weather for Tomorrow (Doctor)

Hi this is Dr. _____ at [Dental Office Name], just calling to let you know we will be leaving a little early today due to the hazardous conditions outside. We plan to leave our houses early to make sure we make it on time tomorrow, hopefully the sand and the trucks are out overnight to help this along but as of right now we plan to operate as normal tomorrow. We will see you at your scheduled appointment time tomorrow and we look forward to seeing you then! Have a nice day.

Inclement Weather, Canceling the day (Doctor)

Hello this is Dr. _____ Calling from [Dental Office Name] calling due to the inclement weather today. Because we care about your safety and the safety of my staff, we are going to have to cancel your appointment. If you get any reminder texts regarding that appointment please disregard those as they are automated and automatic from being scheduled beforehand. We will definitely call you back within the next couple of business days to reschedule your appointment. Please stay safe and we will talk to you soon.

Unscheduled Treatment (Doctor)

Hi this is Dr. _____ at [Dental Office Name] calling regarding the treatment I recommended at your last visit. I was trying to call today to get that treatment scheduled so that we can get your teeth back in good health and try to make sure that things did not get worse moving forward. If you could give us a call back at [phone number] we’d be happy to get you scheduled today to work on that treatment with you or answer and questions you have. Thank you.

New Patient (Doctor)

Hi this is Dr. _____ calling from [Dental Office Name], I see that you’re scheduled for a new patient visit with us soon and I just wanted to call and welcome you to my practice. I also wanted to call and see if you had any questions or concerns prior to that appointment, sorry I missed you today. Be sure to be thinking of those questions or concerns and I will happily answer them for you during your visit coming and we look forward to seeing you soon! Thank you.

Post Op (Doctor)

Hey this is Dr. _____ from [Dental Office Name], just calling to check up on you after your dental work. No need to give us a call us back unless you’re having some kind of emergency in which case our office phone number is [phone number] otherwise I hope you’re feeling great and I hope to see you back very soon. Thanks, and have a great evening.

Post SRP (Hygienist)

Hello, this is _____ calling from [Dental Office Name], I just wanted to call and check on you after your therapy today. No need to call back unless you’re having an emergency, in which case the office number is [phone number]. Otherwise I hope you’re doing well and have a lovely rest of your evening.

Outstanding Balance (before sending a payment request)

Hi there, this is Dr. _____ from [Dental Office Name]. I wanted to give you a quick call about an outstanding balance on your account and let you know that you should get a message from us shortly with a link to take care of that balance at your convenience. We appreciate you trusting us with your dental care and are here if you have any questions. Our office phone number is [phone number] if you need to get in touch. Thanks, and have a great day!


How to Send Voicemail Drops

Now that the audio has been added, you can send this in bulk or to individual patients using Patient Finder.

  1. Click on the Patients dropdown in the left side menu, then choose Patient Finder

  2. Access a list of patients then select patients to send a voicemail drop

  3. Click Bulk Actions

  4. Select Send a Voicemail

  5. Click an existing Voicemail File or add a new audio by selecting Choose File

  6. Choose when the Voicemail will be sent by selecting Send Now or Send at Specific Time

    1. If sending at a specific time, enter the Date and Time

  7. Click Send

Keywords: setup, setting up, set-up, getting set up, getting started

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