Team Chat will allow you and your team members to communicate through Engagement [Modento]. Here is a short video going over how to utilize Team Chat:
*This is part of the Engagement Module. If you are interested in learning more, CLICK HERE to request a demo!
Send Individual Messages in Team Chat
Important note: You must have more than one (1) user set up in Engagement in order to utilize Team Chat. Each user must be give permission to access team chat. Learn more here.
Select Team Chat icon
Click Create a New Message icon
Search for or select team member to chat
Type Message, add gifs or emojis
Click Send
Sending Group Messages in Team Chat
Select Team Chat icon
Click Create a New Message icon
Select Create a New Group
Search for and select Check Boxes next to team members
Click Create
Enter a name in the Name This Group field or select Name Later
Type Message, add gifs or emojis
Click Send
Troubleshooting for messages that fail to send:
If you encounter an issue with sending messages in Team Chat, please ensure that you have more than one (1) user set up in Engagement. Team Chat requires at least (2) Engagement users in order to send/receive chat messages.
Next, please contact your IT Support team and request that they whitelist the following URL: https://chat-us-east-1.stream-io-api.com
Additional questions? Please contact Dental Intelligence Support.
Edit Open Team Chats
Select the three dot menu to the right of the chat to view additional options. Individual Chats will provide the option to Hide or Mute the conversation
Hiding a conversation will move it to the Hidden tab
Muting a conversation will allow you to stop notifications
Group Chats will provide options to View Details, Hide, Mute, Archive, and Leave the conversation.
Send a Message in the ModentoGo Mobile App
Install the ModentoGo app on your phone
Select Team Chat to open all direct messages from your team
Click here to learn more about using the Modento Go Mobile App for Staff.