Recall Reminders with Modento will send automated messages to patients that are unscheduled for their Hygiene appointment. These settings can be customized by following the instructions in the following video:


Enabling Recall Reminders

Step by Step Instructions:

  1. Access Settings

  2. Go to Practice Setup

  3. Select Recalls

  4. To enable your Recall Reminders, select the Check Box

  5. Select the Delivery Channel Preference

  6. You can add an Online Scheduling link in the URL box below this to automatically be included in the recall message. If you do not include a link here, we will autofill the practice phone number

    1. Tip: this is a great place to add your LocalMed Online Scheduling widget/link. If you do not have this on hand, reach out to our support team. They will provide this to you!

  7. Next you will customize when the messages are delivered by entering

    1. The Number of weeks before the patient is due for hygiene for the first message to be sent

    2. The Number of weeks after the last message was delivered that the Recall will repeat if the patient does not schedule

    3. And the Maximum number of Recall Messages to be sent to a patient that is Past Due

  8. You can also ignore patient that are past due for hygiene over a period of time by entering in the Number of Weeks in the following text box

  9. Click Save when you are ready to go live with your Recall Reminders, this will start sending recall messages to the applicable patients

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