Engagement: Swell Overview

Take advantage of Swell integration in Engagement and easily monitor and manage online reviews and patient feedback

Written by Jolynn Marcum
Updated over a week ago

Positive interactions and convenient transactions keep people happy and coming back to your business. Swell automatically gathers private and public feedback from patients that you can use to improve every phase of the patient journey, while also enhancing the ways you communicate with patients. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.

Boost your online reputation and visibility by getting more five-star patient reviews thanks to personalized, automated review invites. Swell is fully integrated with Engagement, so that you can manage more with less.

Watch this short video to learn more about using Swell from inside Engagement:

Swell integration is part of the Engagement Module. If you are interested in learning more, CLICK HERE to request a demo!

Monitor & Manage Reviews

Swell consolidates all your reviews from all channels in a single dashboard, so you can easily manage your online reputation in one place. Monitor your review sites across different platforms and track performance over time to gain key insights into how your practice is doing.

From the Swell Review tab, you can view individual reviews from patients that show their name, notes, rating, as well as when the review was posted. With this feature, you'll always stay on top of what patients are saying about your practice and can respond in a timely and effective manner.

Communicate Directly with Patients

The Swell Message tab allows you to communicate directly with patients through the platform, making it easy to address concerns, answer questions, and provide top notch customer service.

Manage Contacts

The Swell People tab provides you with an organized list of all of your contacts, so you can easily keep track of your patients and their contact information.

Swell Webchat Widget

The Swell Webchat Widget is a game-changer for patient engagement. This widget allows you to chat with your site visitors in real time and provide the personalized attention that sets your practice apart from the rest!

Click here to learn how to set up your Swell Webchat Widget.

Patient Surveys

The Swell Survey tab allows you to add patient surveys to your site and then monitor your ratings. This helps you gather valuable feedback and engage with your patients in new and innovative ways.

Setting Up Swell in Engagement

Ready to get started? Swell is fully integrated with Engagement, so that you can manage more with less. Select Swell as your preferred Review channel in Engagement Settings by following the steps below:

  1. Access Engagement Settings in the upper right corner

  2. Click on the Practice Setup tab and then click on the Reviews section

  3. Under the Mode section, select the bubble next to Swell

  4. When finished, click on the blue Save button to update your settings

Click here to learn more about setting up Swell.

Next, set up Swell for users in Engagement and add a Swell API Token to their user profile.

Click here to learn how to add Swell API Tokens to your Engagement users.

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