Ordinarily, Dental Intelligence syncs with your Practice Management System each night, during our standard Nightly Sync around 8pm.

When we turn on more frequent updates, known as an Incremental Sync, we instead grab data and update it every few hours in addition to updating it overnight. It takes about 4 hours to process, meaning there could be a delay between entering data into your Practice Management System and it then showing up in Dental Intelligence. Dental Intelligence will still process a large nightly sync to capture all data within your Practice Management Software. Incremental Syncing does not upload as much data as the Nightly Sync.

Before enabling Incremental Syncing, it's important to consider whether or not your hardware (server) and internet have the capacity to collect data more frequently without disruption to your practice. Some practices with older servers may experience slowdowns within the Practice Management System after switching to Incremental Syncing.

Incremental Syncing must be enabled by one of our team members. Our support team can enable this and if for any reason you are not liking it or would like to switch back to the standard Nightly Sync, this can be done at any time!