Engagement can send communication notes directly into Eaglesoft, where they may appear on the patient's Account or Note History page. If you want to stop these notes from showing in Eaglesoft, follow the steps below.
Hide Communication from the Eaglesoft Account Page
To prevent Engagement communication from appearing on the Eaglesoft Account page:
Open the patient's Account page in Eaglesoft
Click Edit Filter
Uncheck Clinical Notes
Click Apply Filters
Hide Communication from the Eaglesoft Note History Page
To prevent Engagement communication logs from showing in the Eaglesoft Note History page:
Open the patient's Note History page in Eaglesoft
Click Filter
Uncheck General note type
Click Ok
Note: These changes will apply to all patients.