Looking to learn even more about Engagement Payments? Check out our on-demand webinar!
Access the Clearent Portal
Need to quickly access your Clearent portal? Just click on the Clearent Merchant Home link shown in Settings > Practice Setup > Payments.
Ledger Settings
If you are unable to access this feature or make changes, you have not been granted permission in your user profile. Contact an admin team member in your practice to enable access. Click here to learn how to update user permissions.
Post Payments & Refunds Automatically
All OpenDental, Eaglesoft, and Dentrix users can toggle their Engagement Payments settings to automatically post payments and refunds to the ledger in their Practice Management Software. Transactions will automatically be posted to the ledger within 30 minutes of the transaction occurring if you have automatic writebacks settings enabled. If you have the patient's ledger open at the time of posting, you may need to refresh the page to see the change reflected.
The default setting for this option is toggled to Off.
To enable or disable this setting:
Access your Engagement Settings by clicking the gear icon in the upper right corner
Click the Practice Setup tab
Select Payments
Click on the first toggle to enable or disable automatic updates to the ledger in your Practice Management Software
When successfully enabled, the toggle will show as 'On' and green:
Note: Ledger writeback will post payments to the Guarantor account, not to each individual patient.
Important note for Eaglesoft users: If you would like to modify the description of the payment or refund on the ledger, please contact support.
Important note for Dentrix Ascend users: Payments and refunds in Engagement do not write back to Dentrix Ascend.
Archive Payments & Refunds Automatically
All OpenDental, Eaglesoft, and Dentrix users can toggle their Engagement Payments settings to automatically archive payments and refunds that have been posted to the ledger in their Practice Management Software. The default setting for this option is toggled to Off.
Note: If you have enabled automated writebacks, the automatic archive function will also be toggled on by default. In order to archive payments and refunds, automatic ledger writebacks must also be enabled.
To enable:
Access your Engagement Settings by clicking the gear icon in the upper right corner
Click the Practice Setup tab
Select Payments
Click on the second toggle option to enable or disable automatic payments/refunds archival in your Practice Management Software
Important Note for Eaglesoft Users: Eaglesoft users must be using Engagement Bridge Version 122 or higher. Click here to learn how to update your Engagement Bridge.
Receipts
All OpenDental, Eaglesoft, and Dentrix users can toggle their Engagement Payments settings to automatically send payment receipts to patients via email whenever a payment is made. The default setting for this option is toggled to On.
Note: Whenever a Payments setting is successfully updated, you'll see this notification in the upper right corner of your dashboard:
Patient Portal
Allow patients to make payments
All OpenDental, Eaglesoft, and Dentrix users can toggle their Patient Portal settings to allow patients to make payments when logged in to the Patient Portal. The default setting for this option is toggled to On. If this toggle is turned off, patients will only be able to complete forms via the Patient Portal.
Show patient balance
All OpenDental, Eaglesoft, and Dentrix users can toggle their Patient Portal settings to show patients their account balance when logged in to the Patient Portal. The default setting for this option is toggled to On. If this toggle is turned off, patients will not be shown their total account balance.
Click here to learn more about collecting payment online via the Patient Portal.