This article is about our Payments Solution through our Analytics Module. If you are looking for information regarding our Payments Solution the Engagement Module click here.
We give you the option to have successful payments written back automatically to your Practice Management Software (PMS) Ledger for Dentrix, Eaglesoft, and OpenDental.
Note: Payments Write Back is Not currently available for Fuse, Dentrix Enterprise, or Denticon
Write-back happens after the payment clears your practice's bank account. The ledger will reflect the payment according to the Practice Management Software default allocation.
During your Analytics Payments set up you would have had the opportunity to enable payment write backs. You can also enable Analytics Payment write backs in your Dental Intelligence Settings. Follow our easy step by step instructions below:
How to Enable Automatic Ledger Write Back
Step by Step Instructions:
Hover over your initials in the lower left hand corner
Select the Settings
Select the Payments Setting
Click on Ledger Write Back & PMS Notes
Toggle the Write Payment to Ledger ON
Select Your Payment Allocation Option - these are pulled directly from your PMS. We recommend selecting or creating a custom payment method in your practice management software so that you can identify the payments received through Analytics Payments.
Post Payment and Allocate - The ledger will reflect the payment according to the PMS default allocation. For example, we apply the payment to the oldest balance-due portion of the total balance. If any remains, we apply the remaining to the next, and so on until the full payment is allocated.
Post Payment Only - Payment is posted to the ledger but this option does not allocate the payment to a specific procedure.
Set your Write Back Status - these are pulled directly from your PMS. We recommend selecting or creating a custom status that helps you identify the payments made through Analytics Payments.
Toggle on Add Patient Notes in PMS if you want a note made about the time and date that Analytics Payment requests were sent made into your Practice Management Software.
Save your changes
Important Note: Allocation will post under the primary (or preferred) provider in your Practice Management Software
To learn more about where the Patient Payment Notes are written back in your Practice Management click here!
If you would like to add a new payment type in your Practice Management Software for the Analytics Payments write back status, refer to the resources linked below:
Dentrix - please refer to Dentrix Support
If you need additional assistance, we recommend reaching out to your Practice Management Software's support team.
What is the Update to Ledger List?
The Update to Ledger list will inform you of all patients whose payment completed through Analytics Payments was not automatically write-back to the ledger in your Practice Management Software. This should not occur often if you enable the Automatic Ledger Write back but acts as a safety net so a team member within the practice can manually enter the information in the patient's ledger. If you choose not to enable the Automatic Write Back, or see a patient appear in this list, refer to the next section.
How to Use the Update to Ledger List
Step by Step Instructions:
Check the Update to Ledger List daily
If a patient appears in this list, record the payment in your Practice Management Software
When completed, go back to the Update Ledger list in the Payments dashboard and mark the patient as recorded on this list
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