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September 2025 Product Updates

Check out all of the exciting updates we've made to our products as part of our September 2025 release

Erika Gardner avatar
Written by Erika Gardner
Updated today

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Engagement

Coming Soon in Analytics


Engagement

Updated lefthand navigation

The Rewards tab (previously in the lefthand menu) has been consolidated into the patient card. Now when redeeming or rewarding points, just navigate to the patient card to take action.

In the patient card, click on the present icon to open the Rewards menu and choose from the following options:

  • Loyalty information: Review the patient's current point balance, reward history, and app login email address

  • Add points: Reward up to 500 points to the patient

  • Claim reward: Enter in the patient's code to redeem points for prizes at your practice (Note: In order to redeem prizes, the patient must provide you with the redeemable code that they are given in the patient mobile app)

Note: Patients must utilize the mobile app in order to receive points and claim rewards. If patients are not mobile app users, the ability to add points/claim rewards will not be available in their patient card.

NEW! Attach a voicemail drop to certain TouchPoints™

In addition to automating your patient communication, you can now also choose to attach a personalized voicemail along with your message!

Attach a voicemail to the following TouchPoints™:

Voicemail Drops are managed in Engagement Settings. Be sure to check your current subscription and ensure that you have enough voicemail credits and that you've created relevant voicemail recordings to set up prior to attaching voicemails to your TouchPoints™. Learn more about managing Voicemail Drops in Settings.

NEW! Service-first online scheduling experience

Decide which online scheduling flow you'd like patients to experience when they book an appointment. The flow can be set for each individual scheduling link, allowing you to choose the experience you'd like based on the practice-level services selected for that link.

Default experience

  1. Patient details (including insurance if enabled in scheduling link)

  2. Reason for visit

  3. Time slot

New service-first experience

  1. Reason for visit

  2. Patient insurance information (*only if enabled in scheduling link)

  3. Time slot

  4. Patient details

Unmark patients as seated in LiveOps®

In addition to manually marking patients as seated in LiveOps®, now you can also unseat patients in the event that they get moved to the Seated stage prematurely.

In the Arrived section of LiveOps®, click on the patient icon with the green bubble. In the pop-up window that appears, click Confirm to unmark the patient as ready to be seated.


Coming Soon in Analytics

Updated lefthand navigation

We've made a few changes to the main lefthand menu in Analytics! Please pay attention to the following navigation updates:

  • Scorecards

    • Scorecards now has its own place in the lefthand menu

  • Dashboards dropdown

    • The Dashboards dropdown now includes the Accounts Receivable Report (previously in the DSO Reports dropdown)

Manage Treatment Teams from the Morning Huddle or Schedule Analysis Day View

Treatment Teams settings have moved! Now you can manage your Treatment Teams from the Morning Huddle or the Schedule Analysis Day View. Just click on the Show Treatment Teams button on either dashboard.

Group procedure codes by ADA category in Scorecards

Now you can group codes by ADA category for easier viewing in Procedure Codes Scorecards. To choose this grouping, click on Scorecards Settings, then choose ADA Category from the Group By dropdown and click Apply.

Once grouped, you'll see the ADA category shown in the ADA Category/Procedure Code column. Click on the arrow next to the category name to expand and see all of the selected procedure codes included in that category.

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