Questions about getting set up with Engagement Payments
Questions about terminals
Questions about banking/financing
Have more questions? Check out our other Payments-related FAQ articles:
Questions about getting set up with Engagement Payments
How do I sign up for Engagement Payments with Clearent?
If you are interested in adding Engagement Payments with Clearent CLICK HERE and one of our representatives will reach out to you to help you get set up.
Are payments processed through Engagement Payments secure?
Yes, we utilize tokenization which means card holder information is not stored locally on a workstation or on our servers.
Which Practice Management Softwares does Engagement Payments integrate with?
Payments works with all Dentrix, Eaglesoft, and OpenDental for physical terminal, virtual terminal, single payment requests, bulk payment requests, and payment plans, and ledger writebacks.
Can payments be written back into the Practice Management ledger?
All OpenDental, Eaglesoft, and Dentrix users can toggle their Engagement Payments settings to automatically post payments and refunds to the ledger in their Practice Management Software. Click here to learn more about Payments Settings.
Questions about terminals
How do I order additional terminals?
To order additional terminals for your practice, please send an emailed request to payments@dentalintel.com.
What is the cost of a terminal?
Terminals are $264 per device. The terminals are billed through your Clearent merchant account on your first statement.
Questions about banking/financing
How long does it take a payment to clear the bank?
Payments typically clear the bank within 2-4 business days. Check out the table below to see when funds will typically show as deposited.
Transaction Occurred On | Funds Deposited On |
Monday | Wednesday |
Tuesday | Thursday |
Wednesday | Friday |
Thursday, Friday, Saturday | Monday |
Sunday | Tuesday |
How often are funds deposited into the practice bank account?
Funds are deposited once per business day (Monday - Friday). Deposits are batched at midnight every night. It takes 2-4 business days for the deposit to reflect in your account.
Deposits into your bank account with come through as Clearent (merchant ID starting with 6588).
What fees are associated with Engagement Payments?
2.79% flat rate (additional monthly charge may be applied if minimum processing volume is not achieved)
$25 chargeback fee for disputed payments
$29.95 PCI non-compliance fee (Important note: This fee is only applied if you have failed to complete the PCI compliance process 30 days after being approved. This is a recurring fee that will be charged every month that your account is not compliant)
When are fees withdrawn from my account?
Fees are billed the first day of the month for the prior month's balance and are debited around the 7th of each month. January fees are withdrawn the beginning of February, and so on.
Will I get a monthly statement?
Yes, during your application with Clearent you can opt in or out of receiving mailed statements. The statements will come directly from Clearent between the 5th-10th of each month. You can access statements at my.clearent.net.
How do I update my banking information?
Login to your Clearent account at my.clearent.net/ui/home. Only Merchant Admins can access banking information in the Clearent portal. Click on Account Settings on the left side of the screen then select 'Bank Account Settings' Your changes will be processed in 1-2 days. Be sure to add a voided check for verification purposes.