Customers with Engagement Payments now have the option of using physical terminals. These are available to purchase for customers using Clearent as their payment processing service.
Terminals are $264 per device. The terminals are billed through your Clearent merchant account on your first statement.
Interested in adding Engagement Payments with Clearent? CLICK HERE and one of our representatives will reach out to you to help you get set up.
The ViVOpay 8300 provides a secure chip or magnetic stripe reader with contactless capabilities. This model is the perfect solution for offices that want to support the latest payment options.
Your ViVOpay 8300 is so simple to install, you simply plug the included USB cable into your workstation and you are ready to start processing payments with your Engagement Payments.
To learn more about setting up your physical terminal and processing payments using Engagement Payments, click here.
Need help with troubleshooting your terminal? Check out our troubleshooting guide.
Using Your Physical Terminal
Collect Payment from the Patients Dashboard
Click on the Patients tab in the left side menu of Engagement
Click on the 3-dot menu next to the patient's name and hover over Payments, then click Physical Terminal Payment
📌 IMPORTANT: Wait for the silver loading block(s) to disappear before proceeding
Once the silver loading block(s) have disappeared, the payment screen will default to the patient’s balance due. You can adjust the amount as desired by entering a different balance in the Requested Amount field
Click on Click here to begin reading card to wake up the card reader
Next, have the patient insert, swipe, or tap the card at the terminal to capture the payment information
If the card reader does not automatically populate the patient's card information, click Manual to enter the card details by hand
If you would like to save this patient's card information, select the checkbox to save this card for future payments and give it a nickname
Click Submit to complete the transaction
Collect Payment from the Payments Dashboard
Click on Payments in left side menu of Engagement
Click on the blue Collect Payment button in the upper right corner of the Payments dashboard
Click Physical Terminal from the dropdown menu
Search for the patient by name, then click Next
📌 IMPORTANT: Wait for the silver loading block(s) to disappear before proceeding
Once the silver loading block(s) have disappeared, the payment screen will default to the patient’s balance due. You can adjust the amount as desired by entering a different balance in the Requested Amount field
Click on Click here to begin reading card to wake up the card reader
Next, have the patient insert, swipe, or tap the card at the terminal to capture the payment information
If the card reader does not automatically populate the patient's card information, click Manual to enter the card details by hand
If you would like to save this patient's card information, select the checkbox to save this card for future payments and give it a nickname
Click Submit to complete the transaction
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