Are you ready to set up your physical payment terminal? Your ViVOpay 8300 is so simple to install! Simply plug the included USB cable into your workstation and you are ready to start processing payments with Engagement Payments.
In order to utilize a physical terminal to collect payments in Engagement, your office must meet the following criteria:
You must be fully set up with Clearent as your payment processor. For more information on how to apply, click here.
You must indicate that you would like to order a physical terminal when submitting your Clearent application.
Having trouble getting set up or troubleshooting common terminal questions? Check out our troubleshooting guide.
Connect Your Physical Terminal
Ready to set up and connect your terminal? Watch the short video below or follow along with our step-by-step instructions!
Important note about connecting the terminal
The terminal USB cord must be plugged directly into the workstation that you will be collecting payment at. The terminal will not function if it is plugged into a wall or monitor. Attempting to collect payment from a different computer that is not plugged into the terminal will fail.
To connect your terminal to your computer and begin accepting payments, follow the steps below:
Open your ViVOpay equipment box and locate the terminal and USB cable
Turn the terminal upside down and locate the mini-USB port located on the underside of the terminal
Place the mini-USB cable into the port located on the underside of the terminal. Use the cord router to place the cable securely into the base of the terminal so that the terminal sits flat on the desktop surface
Place the other end of the USB cable into the port of your workstation (Note: the terminal USB cord must be plugged directly into the workstation that you will be collecting payment at).
When the USB cable has been plugged in to the workstation, ensure that the first light on the left of the terminal is solid green, indicating that your terminal is ready to use
6. Now that your terminal is connected, you can begin to collect physical payments from patients while they are in-office. Collecting payment is as easy as tapping and holding the patient's debit or credit card to the terminal surface:
Now that your terminal is all set up, learn how to collect payment in Engagement.
Looking for even more information about Payments in Engagement? Register for our Payments Webinar and get answers to your burning questions with 1:1 chat!
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