Engagement (formerly Modento) is a dental practice management software that has been designed to streamline the operations of dental practices. One of the main features of Engagement is its ability to automate various processes, such as paperwork, appointment reminders, review requests, and bulk messages.

Helpful Hint:

You can easily switch between your Dental Intelligence services (Analytics, Engagement [Modento] and LocalMed) by selecting our Product Switcher icon in the top right hand corner of each dashboard. Click here to learn more about this!

How to Turn on Automation for Appointments

Automating processes such as paperwork, appointment reminders, review requests, and bulk messages offers several benefits to dental practices, including:

Step 1: Turn on your Engagement automated appointment confirmations/reminders

  • Appointment reminders are crucial to ensure that patients show up for their appointments.

  • Engagement automates the appointment reminder process by sending text messages or emails to patients with appointment details and a link to confirm their appointment.

  • Click here to learn how to set-up appointment reminders.

Step 2: Customize your Engagement Forms & Consents

  • Paperwork is an essential part of dental practice operations. However, manual paperwork can be time-consuming and prone to errors.

  • Engagement automates the paperwork process by digitizing patient forms and making them available online.

  • Patients can fill out their forms online, and the data is automatically stored in the practice management system.

  • Learn how to customize your forms here.

Step 3: Enable Review Requests

  • Positive reviews are essential for dental practices to attract new patients. However, asking patients for reviews can be a challenge.

  • Engagement automates the review request process by sending automated review requests to patients after their appointments.

  • The system can also direct patients to leave reviews on popular review sites such as Google or Yelp.

  • Click here to learn how to get more reviews without taking up staff time.

Automatically Follow-Up on Unscheduled Appointments

Automatic follow-ups in Dental Intelligence work by using data analytics to identify patients who are due for follow-up appointments or who have outstanding treatment plans. Then you can use the Engagement software to automatically send reminders and follow-up messages to these patients, using a variety of channels such as email, text message, or voicemail drop.

Step 1: Turn on Auto Follow-ups in Analytics

  • Improve patient care: By sending automatic reminders and follow-up messages, Dental Intelligence can help ensure that patients receive the care they need in a timely manner.

  • Increase productivity: By automating follow-ups, Dental Intelligence can help reduce the workload of front office staff and free up more time for other important tasks, such as patient communication, scheduling, and billing.

  • Get higher case acceptance rates: Automatic follow-ups can help remind patients about recommended treatments and encourage them to schedule follow-up appointments. This can lead to higher case acceptance rates and increased revenue for the practice.

  • Better patient retention: By staying in touch with patients and providing them with timely reminders and follow-up messages, Dental Intelligence can help improve patient retention rates and reduce patient attrition.

  • Learn how to set-up automated follow-ups here.

Additional Resources

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