If you have not started using the Automated Tx Team tracker to include your Treatment Coordinators in your Case metrics, here is the article to get started with that.
When first getting started with using Tx Coordinators in the Case metrics in the Provider Pulse, you may notice that occasionally you will see one of them listed in the Provider Pulse as "non-production":
If you click on the Treatment Team %s below that provider, you can see which patients are under the "non-production" for this user. You'll notice that when you click on the treatment team details, no providers are selected.
This is happening because Dental Intel has detected that the Treatment Coordinator is the only Dental Intel user with production attached to the appointments for these patients. This usually happens because a doctor or hygienist's Provider ID from your practice management software (Dentrix, Eaglesoft, Open Dental) is not attached to their user in Dental Intel. In most cases, making sure your Practice Users are set up correctly will correct the issue.
If there are some patients where the Treatment Coordinator is the only person completing procedures on the patient ledger in a day, you can use the Tx Team Tracker to manually assign treatment teams to these patients to ensure that everything comes into the Provider Pulse correctly.
As always, if you have any questions, feel free to message in to Support or call us at 801-717-2777 x2 for assistance.