Dental Intel seperates out negative patient balances (or patient credit balances) from the total AR. This article details how to find patients with credit balances.
When a patient has a negative account balance Dental Intel will seperate them from your AR metrics and reports.
Since these patients have credit at the office (i.e. the office owes them services or money) their balances do not qualify as AR, as you are not able to collect on them.
All metrics related to AR in Dental Intel will automatically factor out patient credit balances, instead, to see patient credit balances you will have to run the Patient Credit Balances report in the Collections Board.
Running The Report
1. Navigate to the Collections Board
2. Select the icon in the top right of the AR Aging metric
3. Select "Patient Credit Balances
The report will show you the names of all garuntors who have a negative account balance, as well as the aging of their balance, their corresponding phone numbers (home, mobile, and work), as well as their insurance balance.
There are also two buttons in the top right corner of the report. These allow you to highlight the entire list so that you can copy the data out with the "Select All" button, or export the list as .csv file with the "Export Excel" button.