To protect customer data and maintain platform security, access to Dental Intelligence products is limited to U.S.-based IP addresses. If you are traveling or working outside the United States, you may not be able to log in due to our geo-restriction settings.
Why We Restrict Access
Safeguard sensitive patient and practice information
Prevent unauthorized or high-risk access from international locations
Maintain platform reliability and integrity
What This Means for Your Team
We recognize that some of our customers rely on nearshore or offshore contractors to support their practices. These team members may encounter access issues if their login attempts originate from outside the U.S.
Recommended Solutions
If you or your team members need access from outside the U.S., the most effective option is to use a secure Virtual Private Network (VPN). When selecting and configuring a VPN:
Ensure the provider offers U.S.-based endpoints. Even if the VPN company is U.S.-based, the connection must terminate at a server physically located in the United States.
Choose a reputable and reliable VPN service that aligns with your business’ compliance standards.
Work with your Information Technology team to determine the best solution for your organization, especially when granting access to external contractors.
Support
We understand these restrictions may create challenges for teams working internationally, but they are essential to keeping your data safe. If you need guidance or run into difficulties, please contact our support team. We’re happy to help point you in the right direction.