Ring Groups
Ring groups let you route incoming calls to multiple destinations simultaneously. When a call reaches a ring group, all members ring at the same time until someone answers or the timeout expires.
Creating a Ring Group
Click Add Ring Group in the top-right corner.
Enter a Name for the ring group (e.g., "Sales Team" or "Support").
Click Create.
Settings
Timeout — how long (in seconds) all members ring before the call is considered unanswered. Must be between 5 and 300 seconds.
Ignore Forwarding — when enabled, call forwarding rules set on individual members are bypassed. The ring group rings the member's endpoint directly.
Confirm Pick-Up (External) — when enabled, external phone number members must press "1" before being connected to the caller. This prevents calls from being answered by an external voicemail system. While the external member hears the confirmation prompt, the ring group keeps ringing all other members.
Timeout Behavior — what happens when no member answers: None (hangs up), Ring user, Voicemail (user or shared voicemail box), or Overflow to queue.
Timeout Target — the user, shared voicemail box, or queue to route to when no member answers.
Members
Members are the destinations that ring when the group receives a call. A member can be an extension (a user, dial plan, voice app, or another ring group) or an external phone number.
Adding a Member
Click Add Member.
Choose the member type: Extension (search for a user, dial plan, voice app, or ring group) or Phone Number (enter an external number).
Click Add.
To remove a member, hover over their row and click the trash icon.
Renaming and Deleting
Click the ring group name at the top of the detail page to edit it inline. Ring groups can be deleted from the account detail page under the Ring Groups section.