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Manage your account's general info, telephony settings, locations, devices, and activity audit log from the Settings page

DI Voice Settings

Voice

How to create, edit, and manage users on your DI Voice account — including roles, voicemail, call routing, and device assignment

Managing DI Voice Users

How to add, configure, and manage deskphones, DECT base stations, and DECT handsets on your DI Voice account

Managing DI Voice Devices

How to View, Order, and Manage DI Voice Phone Numbers

How to create and manage dial plans — visual call routing flows built with a drag-and-drop editor, including IVR menus, schedules, and node types.

DI Voice Dial Plans

How to create and manage ring groups — route incoming calls to multiple destinations simultaneously, with configurable timeout behavior and member types.

DI Voice Ring Groups

How to create and manage call queues — including strategies, join/leave empty settings, position announcements, press-1 callbacks, and member management.

How to Manage DI Voice Call Queues

How to create and manage shared voicemail boxes for departments and teams — settings, email notifications, ring group integration, and device key setup.

Shared Voicemail Boxes in DI Voice

How to create and manage business hours schedules for call routing — weekly time ranges, holidays, manual overrides, and use in dial plans.

Set Up DI Voice Schedules

How to upload and manage audio clips for use in IVR menus and greetings — uploading files, recording from the browser, renaming, and deleting clips.

Create Audio Clips for DI Voice

How to view inbound and outbound faxes, send a fax, filter fax records, and delete fax history for your account.

Manage Faxes in the DI Voice Portal

Telephony

How to view and inspect call history for your account — call details, recordings, AI summaries, transcripts, sentiment analysis, and quality metrics.

How to Review DI Voice Call Logs

How to monitor call quality metrics for your account — MOS scores, jitter, packet loss, and identifying the lowest-quality calls.

Monitor DI Voice Call Quality

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DI System Status

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