Dental Intelligence

Using Voice in the Dental Intelligence Portal

Overview of account administration for Voice — covers settings, users, devices, phone numbers, dial plans, queues, schedules, voicemail, and more.

Voice Portal Overview

Manage your account's general info, telephony settings, locations, devices, and activity audit log from the Settings page

Voice Settings

Voice

How to create, edit, and manage users on your Voice account — including roles, voicemail, call routing, and device assignment

Managing Voice Users

How to add, configure, and manage deskphones, DECT base stations, and DECT handsets on your Voice account

Managing Voice Devices

How to View, Order, and Manage Voice Phone Numbers

How to create and manage dial plans — visual call routing flows built with a drag-and-drop editor, including IVR menus, schedules, and node types.

Voice Dial Plans

How to create and manage ring groups — route incoming calls to multiple destinations simultaneously, with configurable timeout behavior and member types.

Voice Ring Groups

Create and manage call queues, including distribution strategies, hold music and prompts, position announcements, press-1 callbacks, exit options, and queue members.

How to Manage Voice Call Queues & Call Parking

How to create and manage shared voicemail boxes for departments and teams — settings, email notifications, ring group integration, and device key setup.

Shared Voicemail Boxes in Voice

How to create and manage business hours schedules for call routing — weekly time ranges, holidays, manual overrides, and use in dial plans.

Set Up Voice Schedules

How to upload and manage audio clips for use in IVR menus and greetings — uploading files, recording from the browser, renaming, and deleting clips.

Create Audio Clips for Voice

How to view inbound and outbound faxes, send a fax, filter fax records, and delete fax history for your account.

Manage Faxes in the Voice Portal

Telephony

How to view and inspect call history for your account — call details, recordings, AI summaries, transcripts, sentiment analysis, and quality metrics.

How to Review Voice Call Logs

How to monitor call quality metrics for your account — MOS scores, jitter, packet loss, and identifying the lowest-quality calls.

Monitor Voice Call Quality

Analytics

Porting Your Phone Number to Voice: What You'll Need to Provide

Voice Network Requirements

Learn what to do when a Voice phone stops working, or how to return phones from your Voice purchase within your first 30 days.

Phone Returns & Replacements

Support

Terms of Service

Security

Privacy Policy

DI System Status

Monthly Product Update

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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