This article covers your options if a DI Voice phone stops working, or if you'd like to return phones purchased as part of your DI Voice service within your first 30 days.
Defective phones
If a phone you purchased from DI Voice stops working properly due to a manufacturing defect, we'll replace it at no cost to you, at any time during the manufacturer's warranty period.
How it works
Contact DI Voice Support to confirm the issue is a hardware defect.
We'll ship a replacement phone to you right away.
We'll send you a prepaid return label — use it to send the defective phone back to DI Voice at no cost to you.
If your issue turns out to be a configuration or network problem rather than a hardware defect, our support team will help you resolve it directly instead of processing a replacement.
Returning phones within 30 days
We want you to feel confident about your DI Voice purchase. If, within the first 30 days of your purchase, you find that DI Voice isn't the right fit you may return your phones for a refund.
📌 Important consideration
Prior to returning your phones, please know that DI Voice phones are provider agnostic. Meaning, you can keep your phones and still move to another VoIP provider.
What's covered
Returns requested within 30 calendar days of your original purchase date.
Full refund on phones returned in like-new, undamaged condition with all original accessories.
A reduced refund may apply if phones show damage or are missing accessories; our team will let you know the adjusted amount before finalizing your return.
What you'll need to do
Contact DI Voice Support within your 30-day window to request a Return Merchandise Authorization (RMA).
Ship the phones back to Dental Intelligence at your own expense, following the return instructions provided with your RMA.
Once we receive and inspect the phones, we'll process your refund to your original payment method.
If you're also ending your DI Voice service as part of this decision, let our support team know when you request your RMA so we can process the cancellation alongside your return.
Need help?
Contact DI Voice Support to begin a defective replacement or a 30-day return. Our team will walk you through next steps and provide any shipping labels or instructions you need.