A schedule tells Voice when your office is open and when it's closed. Dial plans check a schedule to decide where each call goes, for example ringing the front desk during office hours and playing an after-hours message at night.

Most dental offices need one schedule called Business Hours that holds your weekly hours and your holidays. You'll set it up once, then keep it current as your hours change.

Click Schedules in the sidebar under Telephony in the Voice portal. The table lists each schedule's name, timezone, and number of time ranges. Click a row to open it.

To create a schedule:

The new schedule opens with no hours set, so it shows as Closed until you add them.

Each schedule page has three areas:

Changes save automatically. A "Schedule updated successfully" message confirms each one. To rename the schedule, click the pencil icon next to its name.

You set hours by drawing blocks on the Weekly Hours grid. A block covers the hours you're open that day.

To remove one block, click it and choose Delete. To remove every block and start over, click Clear all in the top-right corner of Weekly Hours.

Scroll inside the grid to see early-morning and evening hours.

Holidays are days your office is closed, no matter what your weekly hours say. There are two ways to add them.

Import standard holidays:

Add a single day: In calendar view, click the date. It's highlighted as a holiday right away. Use the arrows next to the year to move between years. This is handy for office-specific closures like a staff training day.

Switch to list view to see your holidays in date order. Upcoming dates show badges like Tomorrow or In 6 days, and past dates appear dimmed. To remove a holiday, click its trash icon.

A manual override temporarily forces the schedule open or closed, then switches back on its own. Use it when plans change at the last minute: closing early for a snow day, a power outage, or a team event, or staying open late for an emergency patient.

While an override is on, a banner at the top of the schedule shows whether it's forced open (green) or forced closed (amber), with a countdown to when it ends. To end it early, click Cancel on the banner.

This example uses common dental office hours. Swap in your own.

Check the badge in Settings. During your office hours it should say Open.

Closing for lunch: Draw two blocks for that day, one before lunch and one after, such as 07:00 to 12:00 and 13:00 to 16:00. Calls during the gap follow your dial plan's Closed path, so make sure your after-hours message works for lunchtime callers too.

A schedule does nothing on its own. It starts routing calls once you add it to a dial plan with a Schedule node.

When a call reaches a Schedule node, Voice checks the schedule at that moment and sends the call down one of its exits:

Route holidays separately when you want holiday callers to hear a different message, like "We're closed today for Thanksgiving." See Creating Dial Plans in Voice for how to add and connect a Schedule node.