Dental Intelligence

How to view, order, and manage phone numbers — including inbound routing, outbound caller ID, fax settings, directory listing, and cancellation.

How to View, Order, and Manage DI Voice Phone Numbers

How to create and manage dial plans — visual call routing flows built with a drag-and-drop editor, including IVR menus, schedules, and node types.

DI Voice Dial Plans

How to create and manage ring groups — route incoming calls to multiple destinations simultaneously, with configurable timeout behavior and member types.

DI Voice Ring Groups

How to create and manage call queues — including strategies, join/leave empty settings, position announcements, press-1 callbacks, and member management.

How to Manage DI Voice Call Queues

How to create and manage shared voicemail boxes for departments and teams — settings, email notifications, ring group integration, and device key setup.

Shared Voicemail Boxes in DI Voice

How to create and manage business hours schedules for call routing — weekly time ranges, holidays, manual overrides, and use in dial plans.

Set Up DI Voice Schedules

How to upload and manage audio clips for use in IVR menus and greetings — uploading files, recording from the browser, renaming, and deleting clips.

Create Audio Clips for DI Voice

How to view inbound and outbound faxes, send a fax, filter fax records, and delete fax history for your account.

Manage Faxes in the DI Voice Portal

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