The Devices tab in the DI Voice Portal lets you manage every phone on the account — deskphones, DECT base stations, and the wireless handsets paired with those bases.
Viewing Devices
Navigate to Devices from the sidebar menu of the DI Voice portal. From this dashboard, you can see every device on the selected account with its name, type, hardware identifier (MAC address for deskphones and bases; IPEI for handsets), vendor, model, status, location, and the user it is assigned to. DECT handsets are listed underneath their paired base — indented and grouped — so a base and its handsets stay visually together.
Searching and Filtering
Search: Type any part of a name, MAC address, IPEI, model, vendor, or an assigned user's name or email.
Type: Show only deskphones, bases, or handsets.
Location: Show devices at one or more physical sites (or "Unassigned").
Status: Show devices in a specific provisioning state.
Device Detail Page
Click on any device row to open its detail page and view the following:
Device Info: Type, hardware identifier, vendor, model, status, firmware version, last-provisioned timestamp, and current IP address.
Configuration: Inline pickers for Location, Paired base (handsets only), User, and Advanced SIP Transport settings.
Set Up Ordered Hardware
Ordered hardware that hasn't been delivered yet will show with an 'Ordered' status.
You can decide ahead of time who each ordered phone or handset is for and which site it goes to.
Click on an ordered hardware row to open its device detail page
Pick the user and location it will be assigned to
These settings will be applied automatically when the device arrives and registers.
Add a Device
Navigate to the Devices tab in the sidebar menu of the DI Voice portal
Click the Add Device button in the top-right corner
Choose the type of device you want to add: Deskphone, DECT Base, or DECT Handset
Enter a name for the device (e.g., "Reception", "John's Phone")
For deskphones and DECT bases:
Enter the MAC Address (Format: 00:04:13:XX:XX:XX)
Choose the device location (the physical site the device lives at)
Click the Submit button to register the device
DECT Device Limitations
DECT handsets have a few limits a wired deskphone doesn't:
User presence is base-local. A DECT handset shows the busy/idle status of another user only when that user's handset pairs to the same base station.
Call parking has no occupied-slot indicator. A parked call can't show up as a quiet 'occupied' lamp on a handset.
Programmable Buttons
Deskphones and DECT handsets carry a Buttons card where you bind a reusable button template. The Effective buttons table shows exactly what the phone will provision after the template and any per-device overrides are merged. You can add per-device overrides, suppress individual template buttons, and restore them later.
Bulk-Assigning a Button Template
Use the checkbox column to select individual deskphones or DECT handsets, or use the header checkbox to select all eligible phones in the current filtered view
Click Assign template in the selection bar
Choose a template and click Apply
Button Templates are created in Settings > Devices > Button Templates. Learn how to create button templates in the DI Portal.
Reload Device Configuration After Making Changes
When you make changes to your device configuration, it's important to refresh the affected devices so that they are updated with your most recent setup.
Hover over a device row to expose a reload icon (circular arrow). Clicking it will prompt the device to fetch and apply your latest configuration without rebooting — active calls will not be interrupted. For DECT handsets, clicking the icon reloads the paired base, which then triggers the update out to every handset registered with it.
Remove a Device
From the Devices tab, hover a device row and click the trash can icon to delete the device.
📌 Important notes about deleting devices
Devices that have a status of 'Ordered' cannot be deleted.
Deleting a deskphone does not affect the users that were assigned to it.
Deleting a DECT base keeps its handsets — they become unpaired top-level rows and can be re-paired later.