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Integrating the Swell Webchat Widget

Learn how to configure the Swell Webchat widget to send messages from Patient Chat

Erika Gardner avatar
Written by Erika Gardner
Updated over a week ago

The Swell integration is a part of the Engagement Module. If you are interested in learning more, CLICK HERE to request a demo!

Configure the Swell Web Chat Widget

In order to set up the Swell Webchat Widget, you first need to contact Dental Intelligence Support and request your Swell URL and Secret Token. This information is necessary in order to enable the widget.

  1. Contact Dental Intelligence Support and request your Swell URL and Secret Token

  2. Login to Swell and click your icon in the upper right corner

  3. Click on Original Experience

  4. From the Swell Original Experience, click on your user icon in the upper right corner and go to Your Settings

  5. Once in Settings, go to Webhooks (the bottom option on the lefthand menu)

  6. Copy and paste the URL and the Secret Token into the corresponding fields (these are the credentials that you requested from Dental Intelligence Support in step #1) and click Update

  7. After clicking update, please refresh the page to ensure the two fields are still
    populated with the credentials you entered

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