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How do I get additional training?
How do I get additional training?

Learn more about all of our available in-app walkthroughs, product guides, videos, webinars, and more

Written by Jolynn Marcum
Updated over a week ago

We're so excited that you're using our solutions to help you run your practice! We know that learning software programs can be difficult, especially while you're busy at work. We've created this article to list out the resources that are available to you as a customer to get help and/or training.

We have several learning resources built right into your Analytics and Engagement modules. Just click on the Question Mark button at the bottom of the left side menu navigation to get started!

At a glance, we have the following resources available:

In-App Walkthroughs & Learn More Buttons

We've built in-app walkthroughs that guide you through the steps needed to accomplish tasks in any feature of Analytics or Engagement. Just click on any Learn More button at the top of your page:

Or, from the Question Mark button in the bottom of the left hand menu, click Launch a Walkthrough:

Once a walkthrough has been launched, you'll notice a pop-up on your screen that provides additional information. Click Next to proceed through the information and click when directed to move to the next step(s).

Knowledge Base with Step-by-Step Guides & Videos

We know that being able to get answers for yourself is always nice, and often quicker.

Visit our Knowledge Base to check out some of our product guides! Use the search bar to locate guides using keywords or click through each category and create a personalized learning journey.

We have step-by-step guides in the following categories:

Live and On-Demand Webinars

Check out our extensive library of live and on-demand webinars hosted by our product experts. We provide you with tips and tricks on how to get the most value out of your Dental Intelligence products.

Growth in Dentistry Podcast

If you enjoy listening to podcasts, Growth in Dentistry: A Dental Intelligence Podcast is worth checking out! The hosts are there to help your practice grow by sitting down with real practitioners from all over the industry, all of whom have found success in one way or another.

You can also find the show on your favorite streaming services below:

Technical Support

Analytics and Engagement Chat

Creating a chat in our online portal is the quickest way to get help! In your Analytics or Engagement dashboard, click on the Question Mark button at the bottom of the left side menu navigation, then click Contact Technical Support:

Live 1:1 Training from our Experts

Sometimes you just need to have an expert on the phone with you, looking at your screen, to walk you through features and functions... we get that! We do our best to provide world-class training with our new customers as they go through our onboarding process, but if additional help is needed, we are here for you!

If the resources listed above just aren't enough for you or your team, please reach out to support to discuss a training plan that fits your needs and to review the associated cost.

Still need help? Click here to learn how to contact a support team member.

Keywords: Resource Center, Help Center, Training, Help, Learn, Course, Educate, Support, Guides, Walkthroughs, Learn More

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