Voicemail drops are the quickest and easiest way to provide urgent information and personal messages to patients in the form of a Voicemail! To learn how to create and send Voicemail Drops, watch the following short video:

Creating Voicemail Drops

Sending Voicemail Drops


Creating Voicemail Drops

Step by Step Instructions:

  1. Go to Settings

  2. Select Practice Set Up and go to Voicemail Drops

  3. Voicemail message must be pre-recorded then imported into the Voicemail drop section by selecting Choose File

    1. You can record these using the Voice Memo app (Apple) or Voice Recorder app (Android) on your mobile device or computer

  4. Name your recording in the Sound Name field

  5. Select Add New Sound button to save audio to your Voicemail Drop library

  6. To listen, download or even delete an existing Voicemail Drop recording, click the name of the audio


Sending Voicemail Drops:

Step by Step Instructions:

Now that the audio has been added, you can send this in bulk or to individual patients using the Patients feature:

  1. Go to the Patients tab

  2. Access a list of patients then select patients to send a voicemail drop

  3. Click Bulk Actions

  4. Select Send a Voicemail

  5. Click an existing Voicemail File or add a new audio by selecting Choose File

  6. Choose when the Voicemail will be sent by selecting Send Now or Send at Specific Time

    1. If sending at a specific time, enter the Date and Time

  7. Click Send


    Need ideas?

    Refer to our Engagement [Modento] - Voicemail Drop Sample Scripts article to see our recommended Voicemail Drop audios:

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