Team Chat will allow you and your team members to communicate through Engagement [Modento]. Here is a short video going over how to utilize Team Chat:
This is part of the Engagement Module. If you are interested in learning more, CLICK HERE to request a demo!
Open Team Chat in a New Window for Easy Viewing
To keep Team Chat visible as you work in Engagement, you might find it easier to have Team Chat open in another window. Please note: This feature is available for Google Chrome users only.
Click on Team Chat, then click on the pop-out icon
If this is your first time using the pop-out feature, you'll need to download a Chrome extension to allow this functionality. Click on the message that appears in the upper right corner of your dashboard to open the extension
In the new window that opens, click Add to Chrome. Click Add extension to begin the download
The extension will download and a confirmation will show in your window when successful. When finished, refresh your Engagement dashboard
After the page has refreshed, click on Team Chat. Click on the pop-out icon. The Team Chat messaging window will open in a new window from the Engagement dashboard
Send Individual Messages in Team Chat
Important note: You must have more than one (1) user set up in Engagement in order to utilize Team Chat. Each user must be given permission to access Team Chat. Learn more here.
Select Team Chat icon
Click Create a New Message icon
Search for or select team member to chat
Type Message, add gifs or emojis
Click Send
Sending Group Messages in Team Chat
Select Team Chat icon
Click Create a New Message icon
Select Create a New Group
Search for and select Check Boxes next to team members
Click Create
Enter a name in the Name This Group field or select Name Later
Type Message, add gifs or emojis
Click Send
Troubleshooting messages that fail to send
If you encounter an issue with sending messages in Team Chat, please ensure that you have more than one (1) user set up in Engagement. Team Chat requires at least (2) Engagement users in order to send/receive chat messages.
Next, please contact your IT Support team and request that they whitelist the following URL: https://chat-us-east-1.stream-io-api.com
Additional questions? Please contact Dental Intelligence Support.
Edit Open Team Chats
Select the three dot menu to the right of the chat to view additional options. Individual Chats will provide the option to Hide or Mute the conversation
Hiding a conversation will move it to the Hidden tab
Muting a conversation will allow you to stop notifications
Group Chats will provide options to View Details, Hide, Mute, Archive, and Leave the conversation.
Send a Message in the ModentoGo Mobile App
Install the ModentoGo app on your phone
Select Team Chat to open all direct messages from your team
Click here to learn more about using the Modento Go Mobile App for Staff.