Engagement makes it easy to set up each account user with access to the features they use, as well as restrict access to the features they don't. You can customize user access feature by feature, or apply one of our preset levels.
Preset Permission Levels
If you don't want to customize access feature by feature, you can select a preset permission level to quickly set up access.
Regular Access: This preset will be ideal for a regular team member performing daily tasks across different sections of the Engagement portal but unable to change settings or manage users.
Admin Access: This preset will be ideal for a user who is meant to have full control over the Engagement portal. It sets all permissions to Edit. Admin will be able to change settings and manage users.
Viewer Access: This preset is for users that are not allowed to perform any advanced actions or change any settings within the Engagement Portal.
Choosing a permissions preset will automatically set access levels to Engagement features as follows:
| Regular Access | Admin Access | Viewer Access |
Inbox | Full | Full | Limited |
LiveOps | Full | Full | Limited |
Patients | Full | Full | Limited |
Patient Chat | Full | Full | Limited |
Online Scheduling | Full | Full | Limited |
Email Campaigns | Full | Full | Limited |
Eligibility | Full | Full | Limited |
Rewards | Full | Full | Limited |
Profitability Formula | Limited | Full | Limited |
Swell | Limited | Full | Limited |
Payments | Limited | Full | Limited |
Communication | Limited | Full | Limited |
Settings | Limited | Full | Limited |
Limited Actions by Feature
If a user has the 'Limited' access level selected for a particular feature, they will only be able to perform certain actions within that feature. Here's a breakdown of everything a user with Limited access can and cannot do in Engagement:
Feature | 'Limited' Capabilities | 'Limited' Unavailable Actions |
Inbox |
|
|
LiveOps |
|
|
Patients |
|
|
Patient Chat |
|
|
Online Scheduling |
|
|
Email Campaigns |
|
|
Eligibility |
|
|
Rewards | Page is visible in Engagement | Can’t claim and submit reward |
Profitability Formula | Page is visible in Engagement |
|
Swell | Page is visible in Engagement |
|
Payments |
|
|
Communication |
| Can’t cancel scheduled communication |
Settings |
|
|
Need to create a new Engagement user or edit permissions for an existing user? Check out our step-by-step resources:
Custom Permission Levels
You may also choose to create a Custom panel of permissions that allows you to set access to each feature/dashboard in Engagement based on the level you select. Just choose Custom from the Preset Permissions dropdown menu, then apply the desired level of access to each feature as needed.
Note: Setting any level to 'None' will prevent the Engagement user from seeing the feature entirely in Engagement.