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Engagement: Mark Patient Message as Read/Unread
Engagement: Mark Patient Message as Read/Unread

This article will include instructions on how to mark a message as Read/Unread

Grace Richards avatar
Written by Grace Richards
Updated over a week ago

Use the Read/Unread options in Patient Messages to stay organized and on top of your responses. Learn how through the following steps.


Mark Patient Messages as Read or Unread

  1. Click into Chat and hover over the message

  2. Click the Read button to remove the new message icon

  3. Or select the Mark All as Read button found above the chat

  4. Click into Chat and hover over the patient message. Click Unread button to mark the message as unseen and add the new message icon

💥Note: Messages will not be appear as opened until you manually mark it as read. This is a feature in place to ensure unseen messages are not slipping through the cracks.💥


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