Use the Read/Unread options in Patient Messages to stay organized and on top of your responses.
Mark Patient Messages as Read or Unread
Click on the Patient Chat icon in the left side menu
Unread messages are marked with a numbered bubble in the upper right corner of the message block
Click on the patient message to open it
Hover over the new message(s) and then click the Read button to mark them as opened
Once marked as Read, the button will change to show as Unread. Click Unread to un-open the message
You can also select the Mark All as Read button found above the chat to mark all new messages from the currently selected patient as opened