In order to manually send Loyalty points to patients, the patient must be an active Mobile App user. Refer to this article to learn more about the patient facing Modento App.
How to Send Loyalty Points Manually
Access the patient's 3 Dot Menu
Hover over Communication
Select Send a Direct Message
Add Text, choose a Quick-Load message and Placeholders as needed
Then click the Mobile App + Push Delivery Channel option
If this option is not available, this means they are not a mobile app user & cannot receive loyalty points
Select the Give Loyalty Points check box & enter in the Number of Points you would like to reward the patient
Click Send
Patient Experience
