The Modento Mobile App is an app patients use as a platform for communication that helps you to simplify and incentivize their experience. In the app, patients can build & redeem points through our Loyalty Program, communicate with your team, complete forms & consents and more! Here is a short video discussing these features:
Enable the Mobile App
Go to Practice Setup
Click Mobile App / Loyalty
Select Check Box next to Mobile App
Loyalty Program Prize Ideas
We have compiled a document of prize ideas that your patients can earn through the Loyalty Program. We recommend using a 10:1 ratio, 10 points per $1 to calculate the desired points necessary to redeem points for prizes
How to Turn Off the Loyalty Program
If you would like your patients to utilize the ModentoGo app without having visibility to a loyalty program, you will want to ensure the loyalty points are disabled in your Engagement settings.
Go to Practice Setup, then Mobile App/Loyalty Program
Click on Edit Rewarded Actions
Uncheck each box in the Enabled column
Note: The 'Welcome' rewarded action is enabled by default. You can manually reduce the number of points to reflect '1'.
Click Save at the bottom of this page
To ensure that automated messages don't include any verbiage about a rewards/loyalty program, navigate to the Verbiage tab.
Edit the Patient Self Check-in and Mobile Application Invite messages
Patient View of Mobile App Download
Once you have enabled the Mobile App, Patients can download the Modento App by accessing the App Store or Play Store and searching Modento
Identifying Which Patients Use the Mobile App
Access the Patients Tab
Select the Filter drop down menu
Select the App User option
Click the desired option
All: all patients will show regardless of if they have the mobile app
Yes: patients who have the mobile app
Yes - push ON: patients who have the mobile app and have enabled push notifications
Yes - push OFF: patients who have the mobile app and have disabled push notifications
No: patients who do not have the mobile app
Apply additional filters as needed, refer to this article to learn how
Sharing Mobile App Link
You can access a shareable link for patients to download the application through the following process.